This key cannot be used to activate Parallels Desktop.

Hi, I have Parallels 11 and now have a Mac with the M1 chip. When I go to download the new software it says
"This key cannot be used to activate Parallels Desktop." I re-registered my product key but It says its "already registered."
Am I allowed to have the current version with my Parallels 11 license?

Thank you for your help

 

Hello,
could you provide us with your license key via the private message please?

 

You have to purchase a Parallels Desktop 16 upgrade to use it on Big Sur. You cannot use the older version key in the latest version.

 

Hi Maria;

How do I private message you with my product key?

Thank you!