Can't Activate after moving to a new computer

I just logged in and entered the key but I am getting an error "Unable to confirm product license. You have reached the maximum number of activations available for your activation key"

I'm not sure what to do. I signed out of the other one but am still having problems.

 

Hi, We've reset your key, please check the issue and let us know how does it work for you.

 

That worked! Thank you very much!

 

The same thing has happened to me . My SSDD died and now I am trying to sort out a back up

 

Hello, what is your Parallels Desktop version?

 

Hi Maria, it is Parallels 9 - perfect for what I need. However the sudden death of my SSD has taken everything down. The back up reinstall to a new SDD has caused several programs to demand reactivation - including my Parallels