Phone / Email Support

Discussion in 'General Questions' started by KurtW2, Mar 11, 2021.

  1. KurtW2

    KurtW2 Bit poster

    Messages:
    7
    With a Pro Subscription how is phone / email support accessed?
     
  2. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,121
    Hi, please check this article for more information how to contact Parallels Support.
    Or you can share the issue description here, we will be glad to help.
     
  3. KurtW2

    KurtW2 Bit poster

    Messages:
    7
    Thanks ...none of the options came up when no articles to address the issue were identified. ... Seems like I'm paying for a product that Im not receiving.
     
  4. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

    Messages:
    571
    Hi Kurt. Thank you for your feedback. Does the issue still persist? Yesterday we had an issue regarding the inability to create tickets at the Support that has already been fixed. If it still remains, please provide us with the steps of reproduction and a couple of screenshots to understand how we can help you. Thank you!
     

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