Help - how do I find the previous key

I just purchased parallels mac pro edition upgrade as my free trial expired. When I put in the activation key it asks for the previous version key. I can't find this anywhere.

Legacy licenses in my account is empty.

How do I find the previous key?

Thanks

 

Upgrade to Parallels Desktop 12 is possible for an existing Parallels Desktop 10/11 user or has to purchase a full version.
Please let us know whether you're an existing user of Parallels Desktop?

 

To locate your activation key for Parallels Desktop, check this out: http://bit.ly/1uStPoi

 

Hi can you help me please Iv jusr upgraded to paralleles 16 and it's asking for an old key which I don't have & can't find from the trial one. So how can I active without thanks

 

I need to find my previous license key for windows parallel

 

Hello, kindly DM us your Parallels Desktop license key to assist you further. Thanks, Parallels Team.

 

Hello @RobertS78 , Kindly delete this public post, and please don't share your personal details in the public post because of security purpose, kindly DM us in forum for further assistance. Thanks, Parallels Team

 

How do I dm?

 

Hello, we have sent you a private message, kindly check and response. Thanks, Parallels Team.

 

Hi, I've an issue with activation. I used a 14 days trial and bought a standard version and when I enter my key it asks for a previous key, but I don't have a previous key. how do I resolve this issue???

 

Hello, please be informed that in order to activate Parallels Desktop for Mac Upgrade license you must have a Parallels Desktop legacy permanent license to act like the previous version key while activation. If you don't have any Parallels Desktop legacy permanent license, please provide us with the payment reference number or the Parallels Desktop license key, so that we can initiate the refund for your Parallels Desktop for Mac Upgrade license, so that you can purchase Parallels Desktop full license. Thanks.

 

Hi.
I have the issue. How do I get a refund ?