Failed to get video. The video service may not be supported

Discussion in 'Parallels Toolbox for Mac' started by BrianB33, Dec 17, 2020.

  1. BrianB33

    BrianB33 Bit poster

    Messages:
    1
    New user of Parallels Toolbox for Mac. Seems like the download video does not work with YouTube. Is there an issue with download video and YouTube? It seems to work fine on Vimeo.
     

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  2. sergk

    sergk Parallels Developers

    Messages:
    520
    Hello,
    could you please:
    - share one of problem link with us;
    - replicate the problem and then generate and send Technical Data report (https://kb.parallels.com/en/124107) and post it's ID here;
     
  3. PhilF

    PhilF Bit poster

    Messages:
    1
    When I try to download a video, the progress bar counts down twice as fast so that it thinks it's done when really only HALF of the video is downloaded. And so when Parallels claims the video has successfully downloaded, Quicktime Player says "The file is not a movie file" and can't play it. i'm on iMac, High Sierra, Parallels toolbox 4.1.1. Please HELP!
     
  4. sergk

    sergk Parallels Developers

    Messages:
    520
    Hello
    Try to change preferred quality of downloading in preferences inside "Download Video" tool. Set 'High' preferred quality, or set 'Max' in preferred quality and change second option to 'Download MP4 in lower quality' or 'Convert to MP4'.
     

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