Upgrade Parallel Desktop 10 to Desktop 16

Discussion in 'General Questions' started by ShahrinA, Nov 22, 2020.

  1. ShahrinA

    ShahrinA Bit poster

    Messages:
    2
    Hello

    I have an old Windows 7 parallel VM which was created using version 10.4.0-29337. I upgraded to version 10.2.0-28956 as recommended by the software.
    Now, when I tried to open my VM, it keeps asking me to activate the Parallels Desktop. I tried entering my old license key but it keeps telling me "an invalid argument was passed.

    I still have an active subscription until mid-Dec.

    How do i solve this problem?

    Thank you
    -Shah-
     

    Attached Files:

  2. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,115
    Hello,
    Did you install the Parallels Desktop 10? Could you try to remove it and install again please?
     
  3. ShahrinA

    ShahrinA Bit poster

    Messages:
    2
    Hello Maria.
    I have downloaded and re-install version ParallelsDesktop-10.4.0-29337 .. and upon installing and entering my Activation Key, it still gave me the same error.
    What other options do I have? If I upgrade to version 16, will my old VM file which was created in version 10 can be open? It is back compatible?

    Regards
    Shah
     
  4. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,115
    Could you provide us with your license key or email address you used for the license registration?
    Please reply me back via the PM
     

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