Upgrading or buy full version 16

Discussion in 'Installation and Configuration of Parallels Desktop' started by binh, Nov 20, 2020.

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  1. binh

    binh Bit poster

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    2
    Hi, I am new to this forum. I only started looking into the forum because i couldn't run my version 14 after updating to Big Sur. So I thought i'd try version 16 and it works, So my question is can I upgrade to version 16 rather than getting a new copy. My other question is what I would need to upgrade. The reason I asked the second question is that I inherited my Mac which already had version 14 installed so I do not have licence number etc. Since I could run version 14, I cannot now get any license information from it either.

    Thanks
     
  2. Maria@Parallels

    Maria@Parallels Problem solver

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    8,115
    Hello, you can try the Terminal method from this KB article.
    Please let us know the results.
     
  3. binh

    binh Bit poster

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    2
    Thanks Maria,
    I didn't get the serial using terminal. All I get is as below;

    this$ prlsrvctl info --license
    Searching for installed licenses...
    status="ACTIVE"
    serial=""
    expiration="12/04/2020 23:59:59"
    main_period_ends_at="12/04/2020 23:59:59"
    grace_period_ends_at="12/04/2020 23:59:59"
    cpu_total=32
    max_memory=131072
    edition="pro"
    is_volume="no"
    advanced_restrictions="disabled"
    deferred_activation="disabled"
    uuid=""
    this$

    The thing is I installed a trial version to see if it works. I am assuming that the expiration dater etc. is linked to the trial version. So have I lost the previous licence then?

    Thanks
     

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