Windows 10 Product key is not accepted

Discussion in 'Installation and Configuration of Parallels Desktop' started by SylviaK, Oct 30, 2020.

  1. SylviaK

    SylviaK Bit poster

    Messages:
    2
    I bought and downloaded Parallels Desktop 16 on my iMac Catalina 10.15 and bought in a store Windows 10 on DVD. During the download of Parallels we continued to download Windows (it was offerd by the Parallels download process) - so we did not use the DVD. At the end of the dwonload we should enter the Windows 10 Product Key, and we entered the key from the DVD package I had bought, but the system did not accept it "wrong Key" Error: 0xC004F213.
    Windows does not identify the key as an original key. I wonder it it comes because we did not use the DVD?
    Would it be possible to download Windows a second time via the DVD, although it is already downloaded?
    Thank you for some help.
     
  2. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    Yes, the edition installed and the key you have for does not match. Yes, you can create a new VM using the DVD.
     
  3. SylviaK

    SylviaK Bit poster

    Messages:
    2
    Thank you very much, Ajith, for your answer. I will try to follow the instruction.
     
    Maria@Parallels likes this.

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