Activation limit reached; hardware replacement

After switching to a new Mac (Replacement by apple due to hardware issues) parallels tells me that the activation limit is reached. I can't solve the Problem like it is stated in KB124042 and KB123958. I also don't have access to the old laptop since it was a replacement. Its really frustrating not being able to use a product I already purchased. I hope you can help me with this issue. Thanks in Advance.

 

Hello, we've reset your license key, please check the issue.

 

thanks, this worked

 

You are welcome. Please get back to us for any further queries.