subscription key not received

Discussion in 'Installation and Configuration of Parallels Desktop' started by Ganapathy, Jun 1, 2020.

  1. Ganapathy

    Ganapathy Bit poster

    Messages:
    2
    I purchased parallel desktop from apple App Store. Payment done successfully in App Store. But, since 3 days I did not get subscription key to use parallel desktop. Plz guide
     
    Ganapathy, Jun 1, 2020
    #1
  2. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    You will not get a key. You to click on "Restore Purchases" and use the Apple ID to activate the product.
     
    Ajith1, Jun 1, 2020
    #2
  3. Ganapathy

    Ganapathy Bit poster

    Messages:
    2
    As per above instruction, I tried, but got this message.
    "Your App Store purchase is still being processed."
    What to do now?
     
    Ganapathy, Jun 1, 2020
    #3
  4. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    Try to sign out Parallels Desktop, run First Aid, restart Mac then try to activate.
     
    Ajith1, Jun 2, 2020
    #4

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