Parallels has become unusable for me - Worked well until a week ago

Hi All,

This my first post on the forums. I've been using Parallels since v14 came out last year. I have a 2018 MacBook Pro. I was running MacOS 10.14.3 when the problem started. All of a sudden, my Windows 10 v1809 guest hard locked up the entire Macbook would freeze and restart and I'd get a similar crash dump after reboot. I've since completely wiped the Macbook and reset the PRAM and NVRAM. Reinstalled MacOS from scratch, with Parallels only and I can reproduce the problem every time I go to provision any version of Windows 10. Either it locks up the laptop during setup, or I can get the VM to boot once, and as soon as I put any load on it, it locks up. Weird thing is, this only happens with Parallels and a Windows 10 guest. Linux guests do not do it. I can hammer the laptop with other workloads and it doesn't exhibit any problems. What is it about Parallels and Windows 10? Has anyone else experienced this?
Example of the crash log below...

"build" : "Bridge OS 3.3 (16P3133)",

"product" : "iBridge2,3",

"kernel" : "Darwin Kernel Version 18.2.0: Wed Jan 2 20:41:23 PST 2019; root:xnu-4903.241.1~3\/RELEASE_ARM64_T8010",

"incident" : "40F5BAE4-D40A-4BD3-81BC-86CCA6C0E493",

"crashReporterKey" : "c0dec0dec0dec0dec0dec0dec0dec0dec0de0001",

"date" : "2019-03-28 01:21:38.07 +0000",

"panicString" : "panic(cpu 1 caller 0xfffffff00e4dab14): macOS panic detected\nDebugger message: panic\nMemory ID: 0xff\nOS version: 16P3133\nKernel version: Darwin Kernel Version 18.2.0: Wed Jan 2 20:41:23 PST 2019; root:xnu-4903.241.1~3\/RELEASE_ARM64_T8010\nKernelCache UUID: 17C446FEFFDCE9EB1C0A6AA347130F4E\nKernel UUID: 61C8DB68-F4BA-33A3-BE53-622D429D9371\niBoot version: iBoot-4513.230.10\nsecure boot?: YES\nx86 EFI Boot State: 0x16\nx86 System State: 0x0\nx86 Power State: 0x0\nx86 Shutdown Cause: 0x5\nx86 Previous Power Transitions: 0x405060400\nPCIeUp link state: 0x94721614\nPaniclog version: 11\nKernel slide: 0x0000000007e00000\nKernel text base: 0xfffffff00ee04000\nEpoch Time: sec usec\n Boot : 0x5c9a4284 0x000b9a85\n Sleep : 0x5c9be72d 0x00048bbb\n Wake : 0x5c9bf089 0x00037064\n Calendar: 0x5c9c2182 0x00062728\n\nPanicked task 0xffffffe0006410e0: 3251 pages, 207 threads: pid 0: kernel_task\nPanicked thread: 0xffffffe000962eb0, backtrace: 0xffffffe016f4b520, tid: 357\n\t\t lr: 0xfffffff00f000ad4 fp: 0xffffffe016f4b660\n\t\t lr: 0xfffffff00eedd610 fp: 0xffffffe016f4b670\n\t\t lr: 0xfffffff00ef11cec fp: 0xffffffe016f4b9e0\n\t\t lr: 0xfffffff00ef12064 fp: 0xffffffe016f4ba20\n\t\t lr: 0xfffffff00ef13c9c fp: 0xffffffe016f4ba40\n\t\t lr: 0xfffffff00e4dab14 fp: 0xffffffe016f4bab0\n\t\t lr: 0xfffffff00e4dcf9c fp: 0xffffffe016f4bb50\n\t\t lr: 0xfffffff00e4da1d0 fp: 0xffffffe016f4bbe0\n\t\t lr: 0xfffffff00e493ab0 fp: 0xffffffe016f4bc10\n\t\t lr: 0xfffffff00f39b040 fp: 0xffffffe016f4bc50\n\t\t lr: 0xfffffff00f39a8d0 fp: 0xffffffe016f4bc90\n\t\t lr: 0xfffffff00eee8614 fp: 0x0000000000000000\n\n",

"panicFlags" : "0x102",

"otherString" : "\n** Stackshot Succeeded ** Bytes Traced 107184 **\n",

"macOSPanicFlags" : "0x0",

"macOSPanicString" : "BAD MAGIC! (flag set in iBoot panic header), no macOS panic log available",

"memoryStatus" : {"compressorSize":0,"compressions":0,"decompressions":0,"busyBufferCount":0,"pageSize":16384,"memoryPressure":false,"memoryPages":{"active":6665,"throttled":0,"fileBacked":10714,"wired":5424,"purgeable":45,"inactive":3357,"free":10526,"speculative":4184}},

"processByPid" : {

 

Hi, and could you please generate the full tech report after the issue reproducing.
Please check this article for more info about report.

 

Hi,
my mac is still restarted the same way almost one year. And I still can't find an error.
Have you solved this problem yet? Do you know the cause?

Thanks,
jane

 

Hello, please share with us your Parallels Desktop and macOS versions?
Any other details will be very appreciated.
Thanks in advance.

 

Hello,
Since April 2019 I'm using new Mac mini 2018 with new installation of OS X 10.11.6, within a few weeks it started to freeze and restart.
Upgrade OS X to 10.13 (High Sierra) and Parallels 14 with no effect. Official Apple Service on January 2020 - HW diagnostic ok.
My previous Mac Pro early 2009 worked well with no problem until died on April 2019 (OS X 10.11.6 (El Capitan), Parallels 12).

The current Mac mini configuration:
OS X 10.14.6 (Mojave) - new installation again, Parallels 14 still no effect.

Attached files:
panic-full log file from the last reset
parallels.log

Do you need more information?

Thank you,
jane

 

Hello, is it possible to collect the tech report after the issue reoccurs and post the report's ID here?

 

Hello,
Yes of course. I will send a report ID as soon as the problem occurs.
jane

 

Hi,
The computer restarted unexpectedly again. The technical data report has been sent. Technical report ID = 339578349.
Thanks,
jane

 

Hi,
And again an unexpected restart today. Detailed log messages enabled.
Technical report ID = 339771559.
Thanks,
jane