This license key is already registered in a different account.

Hello, I'm getting the error "This license key is already registered in a different account." when I try to register the license key under this account. As an idea, I sent "forgot your password" requests for all of my 'other' email address in case that other account is one of it. I did not get a password reset email in all so I wonder what this different account is. Could it be the business account associated to my personal one? If so, would you associate it to my personal one instead (this account) ?

Please help as I need to complete this step for company billing purposes.
Invoice number:
AKD-73662385458

 

We can see that the key is registered with "***[email protected]". Please login using that email and activate.

 

I think I know what account that could be. It's the one with my middle name. That account got deactivated in favor of this one for simplicity. I no longer have access to that account so resetting the password is not an option. I've tried logging in just now using passwords I should have used for it but none are working. Assuming that is the account I'm thinking of, would it be possible switch the account owner to this account I'm using? I can private message you the key etc. I'll private messaged you the former account I'm thinking of.

 

As discussed over private messaging:
Confirmed the switch ! Thank you for the speedy help and just want to add this software is great !
Regards,

 

We are happy to hear that your issue is resolved. Thank you for the great feedback.

 

Hello,

i have the same problem like DrydenZ, I've already created the account on parallels, I have the key and everything but I forgot what account was it. Please can you help me?

 

We can see that it is registered with your Gmail email address. Please login my.parallels.com with that email to find the activation key.

 

Thank you so much for your answer, it helped me.

 

You are welcome. Please post again for any additional queries.

 

Hi, I am getting the same error. Could someone help please?

 

Sure, please reply us back via the private message with your key and email address which you used for the registration.

 

I'm getting the same error. Could someone help me?

 

Sure, please provide us with your email and license key via the private message.

 

I have received the same error. I have logged in with the account we have used previously, but it appears there is another account associated.

Invoice # BKD-73627767708

 

HI, could you please provide us with your account and and license key.
Please send it via the private message.

 

Hi! I am having the same issue, could you help me out?

"This license key is already registered in a different account." I can send you the key i am using

 

How can i send you a private message?

 

Just reply on mine

 

Hi - I am having the same issue. any help would be much appreciated. Thanks

 

Invoice No: AKD-73660632490