Moving Parallels Desktop v10 license to new mac

I tried to move my Parallels Desktop v10 license to my new mac.
Restarting PD did not make PD accepting the old license.
prlsrvctl activate-license-online
ended up with "Unable to confirm the product license. You have reached the maximum number of activations..."
prlsrvctl deactivate-license
on my old mac yielded "Failed to deactivate the license: Unable to ....Your type of license cannot be deactivated."

How can I transfer the license to the new mac ?
Thanks in advance ! Jorg

 

Hi, I've made necessary changes with your license key, please check the activation issue and let us know the results.

 

I successfully transferred the license !
Thank you very much !
Jorg

 

I have same problem. Please help to resolve it. Thanks

 

I've reset your Parallels Desktop 10 key, please check the activation issue.

 

Same problem...
Screenshot is attached.

 

changed it, please try again.

 

Resolved. Thank you..

 

I've same problem

 

We are unable to locate any activation keys in your account. Reply to this post from the account in which you have the keys registered to check and assist.

 

Hi. I have same problem as well. https://kb.parallels.com/123461 doesn't seem to be applied to v10. I can't deactivate it from old mac, and new one gave me an error.

 

Hi, I've made necessary changes with your key, please check the issue.

 

I am still getting "You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license." on the new mac. How can I fix it?

 

Please check your private message for more info.

 

I am having the same problem. I am using Parallels Desktop 12 for Mac. And switched macs during repair of original mac.
Now my macBook is back from repair and I cannot activate the license.
Could you please do something so that I can activate my license again, thx.

 

Hi, please check the activation issue.
I've made necessary changes with your key.

 

Hi, thanks. The Activation screen looks a little different now, but still the same error.

 

Please try now. I've reset it once again.

 

Now it worked. Thanks a lot

 

I tried to move my Parallels Desktop v10 license to my new mac.
Restarting PD did not make PD accepting the old license.
prlsrvctl activate-license-online
ended up with "Unable to confirm the product license. You have reached the maximum number of activations..."
prlsrvctl deactivate-license
on my old mac yielded "Failed to deactivate the license: Unable to ....Your type of license cannot be deactivated."