Removing the Previous version

Discussion in 'Installation and Configuration of Parallels Desktop' started by nealt, Oct 26, 2018.

  1. nealt

    nealt Junior Member

    Messages:
    12
    Why do I get this message when I open Parallels Desktop 13? It then takes about 5 minutes to do this. It happens every time I open Parallels desktop.

    How can I prevent this?
     
  2. AJ@Parallels

    AJ@Parallels

    Messages:
    712
    Hello nealt, May I know the mac OS version you have now? Kindly start the Parallels Desktop 13 and generate a Technical Report ID (refer to http://bit.ly/1lUhbwK for assistance) while the issue occurs/the error message is being displayed (very important) and reply with the report ID number.
     
  3. nealt

    nealt Junior Member

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    12
    So I submitted the report as ID 281909625. What do I do now?
     
  4. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    Let us know if you have two hard disks. Have you installed macOS X on one and have User accounts on another?
     
  5. nealt

    nealt Junior Member

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    12
    Yes I have many hard disks. I have installed mac os on one and user accounts on another. I also have backups of these disks.
    OS 10.11.6.
     
  6. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    Will you be able to move the user accounts to the same drive where macOS X is installed?
     
  7. nealt

    nealt Junior Member

    Messages:
    12
    No. The macOS X drive is a 256 gb SSD drive and does not have enough room for the user account. I should mention that the virtual machine is installed on a third drive.
     
  8. AJ@Parallels

    AJ@Parallels

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    712
    Hello nealt, Is it asking for Mac Administrator password on each startup?
     
  9. nealt

    nealt Junior Member

    Messages:
    12
    Yes.
     
  10. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    This issue is already reported to the development. You can downgrade to Parallels Desktop 13.2.0 and check.
     
  11. nealt

    nealt Junior Member

    Messages:
    12
  12. AJ@Parallels

    AJ@Parallels

    Messages:
    712
    Hello nealt! You are right, This issue has already reported to our development team and it will be fixed in the upcoming Parallels Desktop 14 updates. As a temporary workaround please downgrade to the previous update build from this link
     
  13. nealt

    nealt Junior Member

    Messages:
    12
    An upgrade to v 14 would cost me $49.95. This is more than I want to spend for a bug fix. I don't use Parallels enough to justify the cost.
     
  14. AJ@Parallels

    AJ@Parallels

    Messages:
    712
    You do not want to upgrade to PD 14, kindly install Parallels Desktop 13 previous build from this link to fix the issue.
     

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