iMac sleep mode problem when PD is launched

Discussion in 'Installation and Configuration of Parallels Desktop' started by optimod, Sep 30, 2018.

  1. optimod

    optimod Bit poster

    Messages:
    5
    Persistant problem with PD14 or PD12 : if a virtual session is running (Win10 in my example) and the iMac is going to sleep mode, sometimes there's a grey screen (with High Sierra) or a strange result since Mojave (see picture). My iMac must be hard-rebooted to restart correctly. This problem only appears if a PD sessions is open.
     

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    Last edited: Sep 30, 2018
    optimod, Sep 30, 2018
    #1
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,113
    Hi @optimod, thanks for reporting to us! Can you please send us a Technical Data collected right after the grey screen (Help menu > Send Technical Data...)? This will help us significantly, please reply me back with the report ID number.
     
    PaulChristopher@Parallels, Oct 2, 2018
    #2
  3. optimod

    optimod Bit poster

    Messages:
    5
    Hi,
    Thanks for your reply. Report done dut ID sent by email.
     
    optimod, Oct 2, 2018
    #3
  4. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,003
    We have received your response by e-mail, as quoted below. Please post your responses directly in this thread henceforth (i.e., if you are seeing this message in your mailbox right now, then do not respond to this e-mail - just visit the forum thread you posted in before and provide your response there).
    ---------------------------------------------------------------------------
    Hi, Thanks for your reply. Report ID is 278229236
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    Hemnath@Parallels, Oct 4, 2018
    #4

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