Print to PDF (mac desktop) Offline

Discussion in 'General Questions' started by JohnM3, Feb 28, 2016.

  1. JohnM3

    JohnM3 Bit poster

    Messages:
    1
    Using Parallels 11 with Windows 10

    Under this setup I have regularly been able to print from Microsoft word to my Mac desktop by selecting "Print to PDF (mac desktop)". However, this morning it says my Mac Desktop is 'offline'. Now it says '2 documents waiting'. Have attempted making changes to hardware menu and system preferences with re-starts but no changes. Any help would be appreciated. Thanks.
     
  2. Sylvester@Parallels

    Sylvester@Parallels Parallels Support

    Messages:
    369
    Hello John,
    Please follow the below steps and check if you are able to fix this issue.
    1. Start Parallels Desktop application and Windows virtual machine.
    2. Click on Start menu go to Control Panel > Printer and Devices
    3. Right click on the printer that is showing up as Offline > Click on "Use Printer Online"
    4. Click on Actions > Reinstall Parallels Tools
     
  3. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,121
    Hey, did the solution above help?
     
  4. JacobL4

    JacobL4 Bit poster

    Messages:
    2
    No, it didn't at all
     

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