Unable to install Parallels Desktop 13 Pro Edition for Mac!

Discussion in 'Installation and Configuration of Parallels Desktop' started by HashemA, Feb 9, 2018.

  1. HashemA

    HashemA Bit poster

    Messages:
    1
    Hi,

    I bought a license to install Parallels Desktop 13 Pro Edition, and when I started the installer I received this message "Parallels Desktop cannot be started. Please reinstall Parallels Desktop and try again." !!

    Well, I'm not able to start the installer, so how come I need to reinstall it?!

    Any ideas, tips, hints, please?!

    My laptop config:
    MacBook Air
    OSX El Capitan 10.11.6
    Ram: 16GB
     

    Attached Files:

    HashemA, Feb 9, 2018
    #1
  2. kat

    kat Product Expert

    Messages:
    823
    Hi HashemA,
    Your download may have been corrupted.
     
    kat, Feb 10, 2018
    #2
  3. Dmitry Geynisman

    Dmitry Geynisman Parallels Team

    Messages:
    713
    Agree with @kat, please download and reinstall Parallels Desktop 13.
    If that's no help, please click 'Send Problem Report' button on that error message you get, send a report and post the report ID here.
     
    Dmitry Geynisman, Feb 12, 2018
    #3

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