Problems with resolution after upgrade to 13.2

Discussion in 'Installation and Configuration of Parallels Desktop' started by SimonB8, Dec 1, 2017.

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  1. SimonB8

    SimonB8 Bit poster

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    4
    Hi,
    I just upgraded my parallells software to version 13.2 on my Macbook Pro this morning. I'm running Windows 8.1 and i have a couple of problems since the upgrade:

    1. Screen resolution is stuck at 1024x768. It can't be changed even though i've tried the steps i found in this forum.
    2. I can't reach my macbook anymore, i'm getting an error saying "the network path was not found".

    Regards,
    Simon
     
    SimonB8, Dec 1, 2017
    #1
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

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    3,112
    Hi @simonBB, please start the virtual machine and reinstall/update Parallels Tools: Action (From Mac menu bar) -> Reinstall Parallels Tools and keep us posted the results.
     
    PaulChristopher@Parallels, Dec 2, 2017
    #2
  3. SimonB8

    SimonB8 Bit poster

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    Hi Paul,
    I already did that without success. When I reinstall the installation just keeps failing at 51% every time and I have to reboot to continue.
     
    SimonB8, Dec 3, 2017
    #3
  4. Shathish@Parallels

    Shathish@Parallels Pro

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    Shathish@Parallels, Dec 3, 2017
    #4
  5. SimonB8

    SimonB8 Bit poster

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    After disabling my anti-virus software i got the installation working, thanks!
     
    SimonB8, Dec 4, 2017
    #5
  6. Meenakshi@Parallels

    Meenakshi@Parallels Pro

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    Glad to know that you were able to sort out the issue. Please get back to us for any further queries. Thanks!
     
    Meenakshi@Parallels, Dec 4, 2017
    #6

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