Windows 10 Is Not Responding

Discussion in 'General Questions' started by NuhaSami, Apr 27, 2017.

  1. NuhaSami

    NuhaSami Bit poster

    Messages:
    1
    I have successfully installed Windows 10 and almost finished installing Office 2016 but suddenly it is not responding, I have tried restarting both my Laptop and Parallels Desktop but it doesn't work. What can I do?
    More info: When I hover the cursor over the window of Windows it doesnt change to Windows's cursor, and when I click anything the cursor disappears and I can do nothing on Windows.
    I have macOS Seirra 10.12.3, Parallels 12, Windows 10.
     
    Last edited: Apr 27, 2017
    NuhaSami, Apr 27, 2017
    #1
  2. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,257
    Hi @NuhaSami , please help us with the screenshots, we will check and assist you further.
     
    Arun@Parallels, Apr 28, 2017
    #2
  3. Elizabeth3

    Elizabeth3 Bit poster

    Messages:
    2
    I'm having the same exact issue with my Parallels. I click on the desktop with my Mac cursor and the Windows cursor doesn't show up and it doesn't respond to anything I do.
     
    Elizabeth3, Nov 11, 2017
    #3
  4. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Hi @Elizabeth3, please make sure the virtual machine is in shut down state.
    1. Open virtual machine configuration.
    2. Switch to Hardware tab > Mouse & Keyboard > set Mouse to Optimize for games.
    3. In Hardware tab switch to Boot Order > extend Advanced settings > in Boot flags box paste the following flag:
    devices.usb.mouse=0
    4. Start the virtual machine and check the issue.
     
    PaulChristopher@Parallels, Nov 11, 2017
    #4
  5. Elizabeth3

    Elizabeth3 Bit poster

    Messages:
    2
    It's not letting me shut down the Virtual Machine because it's frozen and I've tried quitting it and opening it back up, but it won't stop being on Suspended. I don't know how to change that.
     
    Elizabeth3, Nov 11, 2017
    #5
  6. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,257
    Hi @Elizabeth3 , please try Actions > Stop and start the virtual machine once again.
     
    Arun@Parallels, Nov 18, 2017
    #6

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