requesting license reset

Hello,

I recently bought a new MacBook and forgot to sign out of Parallels on the old one. I am unable to activate my Parallels license on my new computer. Can we reset the license?

I have two licenses and I only want to reset one of them. Can we privately discuss the details?

Thank you for your time!
Matt

P.S. I couldn't submit an official support request because the website says my support code is invalid.

 

Hello @frame_of_mind We have pulled the records from your email address and made the necessary changes for your both licenses. We would request you to try to activate now. Thanks, Shathish

 

Everything works now. Thank you very much!

 

Hello @frame_of_mind You're Welcome! We are always here to help you. Thanks, Shathish