Windows 10 gray screen

I just purchased and downloaded Parallels 13. After activation, I opened Windows 10 and when I click resume the screen goes gray and nothing happens. No error messages or anything. I tried reinstalling with same results. Any suggestions?

 

Hi @RichelleM , please help us with the screenshots, we will check and help you out.

 

Is this what you want? Please excuse me. I have never been on Twitter before.

 

Hi @RichelleM , please try Actions > Reset and check if that works.

 

After I took the screen shot, things just started happening. I let it run it's course but now it is just spinning, and says "Continuing". Under Actions, the only non grayed out option for me is Resume and it is checked. I tried to attach a screen shot but it got a message that it was too big Sorry, I am clearly in over my head here.

 

Hello @RichelleM ,
Please follow the steps provided at http://kb.parallels.com/6338 to terminate virtual machine and then restart Windows and check if it works
Thanks

 

This was helpful. I think my problem is fixed. Thank you!

 

Glad to know that. You're welcome. Please get back to us for any further queries. Thanks!

 

Hi, I had the same problem when I do command + C to copy text , screen turns grey. Sometimes turns back normal if I keep doing command + C couple of times.

 

Refer to the article and resolve the issue. This issue is resolved in the latest build of Parallels Desktop 13.

 

Hi,I have same problem and I cheked the link and applied all the steps in in my computer but nothing changed.What I can do?

 

Hello,
please provide us with your Parallels Desktop and macOS version?