Need some help with my activation key in parallel 13

Hi,
Just renew a subscription, but now Parallel says I need an old key, but the one I have the server says is not valid.
What are my options? Must I buy a new key? If so, I lost the money on this subscription upgrade?
Any help please!!!

 

Hello @JoseF5, please click on two red lines(on the Mac menu bar) > Account & Licensing > Enter a key > Now enter your license key and check if this works. Thanks, Meena.

 

Thanks, but I didn't have the old key, so I have to buy en full new license.

 

We see that you have already got refund for the upgrade. Feel free to reach us if you have any questions.

 

mee to.. alphabets for children and numbers for children