Retina not detected - Parallels on Macbook Pro 13 (2017 version with TouchBar)

Discussion in 'Installation and Configuration of Parallels Desktop' started by TalZ1, Aug 26, 2017.

  1. TalZ1

    TalZ1 Bit poster

    Messages:
    3
    I recently bought the Macbook Pro 13 with TouchBar the 2017 edition.
    After installing Parallels 12 I saw that the fonts Parallels Control center itself's (as well as the guest systems) are blurry.
    Parallels support didn't give me any answer (Tried removing, reinstalling, all sorts of things)
    (For instance, the "Enable retina resolution checkbox is not available")
    My assumption is that parallels doesn't recognize that I run on a retina display.

    Now I upgraded to Parallels 13 and still get the same issue.
     

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  2. Shathish@Parallels

    Shathish@Parallels Pro

    Messages:
    328
    Hello @TalZ1 Please follow the steps to enable the Retina Display. Open virtual machine configuration(http://kb.parallels.com/122816) > Go To Hardware > Graphics > Find the Retina options. Thanks, Shathish
     
  3. TalZ1

    TalZ1 Bit poster

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    What I'm saying is that the retina options is not there. Screen Shot 2017-08-27 at 0.25.55.png
     
  4. serv

    serv Forum Maven

    Messages:
    817
    Tal,

    Try this: right-click on Parallels Desktop in Finder, select 'Get info' and make sure that 'Open in low resolution' box is not checked.
     
    TalZ1 likes this.
  5. TalZ1

    TalZ1 Bit poster

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    w00t! that was it!
     

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