Unable to confirm product license

Discussion in 'Installation and Configuration of Parallels Desktop' started by VolodymyrM, Jun 16, 2017.

  1. VolodymyrM

    VolodymyrM Bit poster

    Messages:
    3
    Hi, my Mac has been stolen and I bought a new one and tried to restore all my apps and settings from TimeMachine backup. Everything went well until I tried to use my Parallels Desktop 11 license on a new Mac. I shows the message and suggested to buy a new license. I am fine with my old license and I don't need a new one. I tried my old Parallels Desktop 10 key as well and got the same message. Could someone help my activate my license manually? I don't have now another $50 to do upgrade.

    Thanks!
     

    Attached Files:

    VolodymyrM, Jun 16, 2017
    #1
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,113
    Hi @VolodymyrM, we've made few changes in the key settings, please restart Parallels Desktop to reactivate with the same license key.
     
    PaulChristopher@Parallels, Jun 17, 2017
    #2
  3. VolodymyrM

    VolodymyrM Bit poster

    Messages:
    3
    Thanks! Works fine now :)
     
    VolodymyrM, Jun 17, 2017
    #3
  4. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,004
    You're welcome! Glad to know it's sorted out. Please get back to us for any further queries.
     
    Hemnath@Parallels, Jun 17, 2017
    #4

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