How to deactivate the Parallel Desktop license and transfer to a new Mac

Discussion in 'Installation and Configuration of Parallels Desktop' started by LiZ1, Jun 13, 2017.

  1. LiZ1

    LiZ1 Bit poster

    Messages:
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    I'm trying to move my parallel desktop 10 license key to my new Mac, i read this article, http://kb.parallels.com/123461, but there is no option to sign out of my account as suggested. Please help me, thanks!
     
    LiZ1, Jun 13, 2017
    #1
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,113
    Hi @LiZ1, we've made few changes in the key settings. Please open Terminal on your new Mac and execute this command:
    prlsrvctl activate-license-online and let us know how it works.
     
    PaulChristopher@Parallels, Jun 13, 2017
    #2
  3. LiZ1

    LiZ1 Bit poster

    Messages:
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    Last login: Wed Jun 14 14:57:49 on ttys000

    LiZhuos-MacBook-Pro-3:~ lizhuo$ prlsrvctl activate-license-online

    -bash: prlsrvctl: command not found

    LiZhuos-MacBook-Pro-3:~ lizhuo$
     
    LiZ1, Jun 14, 2017
    #3
  4. LiZ1

    LiZ1 Bit poster

    Messages:
    4
    The Mac that was installed Parallels Desktop before is no longer here, and the App has been deleted.
     
    LiZ1, Jun 14, 2017
    #4
  5. Swati@Parallels

    Swati@Parallels

    Messages:
    334
    Could you please try activating Parallels Desktop 10 on your Mac computer and let us know how it goes.
     
    Swati@Parallels, Jun 14, 2017
    #5
  6. LiZ1

    LiZ1 Bit poster

    Messages:
    4
    I deleted the App and re-installed it, and now it can works, thanks!
     
    LiZ1, Jun 15, 2017
    #6
  7. Swati@Parallels

    Swati@Parallels

    Messages:
    334
    Glad to hear that issue has been resolved. Please feel free to reach us anytime.
     
    Swati@Parallels, Jun 16, 2017
    #7
  8. SedonaB

    SedonaB Bit poster

    Messages:
    1
    Could you delete my account? I dont use it anymore and it keeps charging me, thank you!
     
    SedonaB, Nov 5, 2017
    #8
  9. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    We are unable to find any purchase or subscriptions under your account to initiate refund but deleted your account as per the request.
     
    Ajith1, Nov 5, 2017
    #9

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