Can't reinstall Parallels 12 after fresh Mac install of Sierra.

Discussion in 'Installation and Configuration of Parallels Desktop' started by Don3, May 7, 2017.

  1. Don3

    Don3 Bit poster

    Messages:
    5
    I had a major system crash on Mac and lost all my Time Machine backups after I installed Sierra and Windows 10 in BootCamp and Parallels Bootcamp.

    I've sent repeated requests for help after receiving error 15380. Support code: 58003-60536

    p, li { white-space: pre-wrap; }

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    <OsVersion dyn_lists="">

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    <VzRunning>0</VzRunning>

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    <VtdInitializationCode>0</VtdInitializationCode>

    </ParallelsHostInfo>
     
  2. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    Hi Don3,
    We suggest you to try launching Parallels Desktop directly from the Application folder and check.
     
  3. Don3

    Don3 Bit poster

    Messages:
    5
    Tried launching from Applications folder with the same results error 15380.

    Root user is =0
     
  4. rkulikov

    rkulikov Parallels Developers

    Messages:
    313
    Please, send us standalone problem report and post its id here. For this you need to execute this command in terminal:
    /Applications/Parallels\ Desktop.app/Contents/MacOS/prlsrvctl problem-report --send --stand-alone
    - the command execution will take some time. Id will be printed in the output.
     
  5. Don3

    Don3 Bit poster

    Messages:
    5
    id: 179403345
     
  6. rkulikov

    rkulikov Parallels Developers

    Messages:
    313
    First, make sure you have valid, non-corrupted DMG image of Parallels Desktop 12.2.0. Then, please, run these commands in terminal and post output here:
    sudo rm -f /Library/Preferences/Parallels/parallels-desktop.loc; echo $?
    If output is a number zero - try to restart Parallels Desktop installation.
     
  7. Don3

    Don3 Bit poster

    Messages:
    5
  8. rkulikov

    rkulikov Parallels Developers

    Messages:
    313
    Would be great to see output of these command as well:
    bash -c 'f() { ls -ledO $1; [ $1 = / ] && return; f $(dirname $1); }; f /Library/Preferences/Parallels'
     
  9. Don3

    Don3 Bit poster

    Messages:
    5
    Last login: Mon May 15 18:19:01 on ttys000

    Mac-Pro:~ user$ bash -c 'f() { ls -ledO $1; [ $1 = / ] && return; f $(dirname $1); }; f /Library/Preferences/Parallels'

    -r--r--r--@ 1 2152736 wheel - 0 Feb 7 2016 /Library/Preferences/Parallels

    drwxr-xr-x 56 root wheel sunlnk 1904 May 15 18:21 /Library/Preferences

    drwxr-xr-x+ 60 root wheel sunlnk 2040 May 15 18:19 /Library

    0: group:everyone deny delete

    drwxr-xr-x 31 root wheel - 1122 May 7 21:52 /

    Mac-Pro:~ user$
     

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