Can't reinstall Parallels 12 after fresh Mac install of Sierra.

I had a major system crash on Mac and lost all my Time Machine backups after I installed Sierra and Windows 10 in BootCamp and Parallels Bootcamp.

I've sent repeated requests for help after receiving error 15380. Support code: 58003-60536

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<ParallelsHostInfo dyn_lists="" id="-1">

<HardwareUuid>{b61b93ba-c4a2-5146-a465-570cefaca630}</HardwareUuid>

<SoundDefaultEnabled>1</SoundDefaultEnabled>

<UsbSupported>0</UsbSupported>

<PSRasterizer dyn_lists="">

<Description></Description>

<Executable></Executable>

</PSRasterizer>

<VtdSupported>0</VtdSupported>

<MemorySettings dyn_lists="AdvancedMemoryInfo 1">

<ReservedMemoryLimit>7488</ReservedMemoryLimit>

<ReservedMemoryMax>7488</ReservedMemoryMax>

<MinVmMemory>4</MinVmMemory>

<MaxVmMemory>131072</MaxVmMemory>

<RecommendedMaxMemory>6144</RecommendedMaxMemory>

<HostRamSize>10240</HostRamSize>

<AdvancedMemoryInfo dyn_lists="" id="0">

<FreeMemSize>4565</FreeMemSize>

<WireMemSize>1248</WireMemSize>

<InactiveMemSize>851</InactiveMemSize>

<ActiveMemSize>3562</ActiveMemSize>

<VirtualMemSize>11293840</VirtualMemSize>

<ResidentMemSize>325392</ResidentMemSize>

</AdvancedMemoryInfo>

</MemorySettings>

<HostNotebookFlag>0</HostNotebookFlag>

<NetworkSettings dyn_lists="">

<MaxVmNetAdapters>16</MaxVmNetAdapters>

<MaxHostNetAdapters>16</MaxHostNetAdapters>

<GlobalNetwork dyn_lists="DnsIPAddress SearchDomain">

<HostName></HostName>

<DefaultGateway></DefaultGateway>

<DefaultGatewayIPv6></DefaultGatewayIPv6>

</GlobalNetwork>

</NetworkSettings>

<DeviceInterfaceSettings dyn_lists="">

<MaxIdeDevices>4</MaxIdeDevices>

<MaxScsiDevices>16</MaxScsiDevices>

<MaxSataDevices>6</MaxSataDevices>

</DeviceInterfaceSettings>

<FloppyDisks dyn_lists="FloppyDisk 0"/>

<CdROMs dyn_lists="CdROM 1">

<CdROM id="0">

<Name>HL-DT-ST DVD-RW GH41N</Name>

<Uuid>IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/SATA@1F,2/AppleAHCI/PRT0@0/IOAHCIDevice@0/IOAHCISerialATAPI/IOSCSIPeripheralDeviceNub/IOSCSIPeripheralDeviceType05/IODVDServices</Uuid>

</CdROM>

</CdROMs>

<HardDisks dyn_lists="HardDisk 2">

<BootCamp>1</BootCamp>

<HardDisk dyn_lists="Partition 4" id="0">

<Name>Crucial_CT525MX300SSD1 (disk0)</Name>

<Size>525112713216</Size>

<Uuid>/dev/disk0</Uuid>

<Type>1</Type>

<LogicalSectorSize>512</LogicalSectorSize>

<Index>0</Index>

<Partition dyn_lists="Partition 0" id="0">

<Name></Name>

<SystemName>/dev/disk0s1</SystemName>

<Size>209715200</Size>

<FreeSize>-1</FreeSize>

<Index>1</Index>

<InUse>0</InUse>

<Type>239</Type>

<Logical>0</Logical>

<Active>0</Active>

<OsDistrInfo dyn_lists="">

<OsVersion>0</OsVersion>

<OsArchitecture>0</OsArchitecture>

<Major>0</Major>

<Minor>0</Minor>

<Patch>0</Patch>

</OsDistrInfo>

</Partition>

<Partition dyn_lists="Partition 0" id="1">

<Name></Name>

<SystemName>/dev/disk0s2</SystemName>

<Size>419252953088</Size>

<FreeSize>-1</FreeSize>

<Index>2</Index>

<InUse>0</InUse>

<Type>175</Type>

<Logical>0</Logical>

<Active>0</Active>

<OsDistrInfo dyn_lists="">

<OsVersion>0</OsVersion>

<OsArchitecture>0</OsArchitecture>

<Major>0</Major>

<Minor>0</Minor>

<Patch>0</Patch>

</OsDistrInfo>

</Partition>

<Partition dyn_lists="Partition 0" id="2">

<Name></Name>

<SystemName>/dev/disk0s3</SystemName>

<Size>650002432</Size>

<FreeSize>-1</FreeSize>

<Index>3</Index>

<InUse>0</InUse>

<Type>171</Type>

<Logical>0</Logical>

<Active>0</Active>

<OsDistrInfo dyn_lists="">

<OsVersion>1795</OsVersion>

<OsArchitecture>1</OsArchitecture>

<Major>10</Major>

<Minor>12</Minor>

<Patch>4</Patch>

</OsDistrInfo>

</Partition>

<Partition dyn_lists="Partition 0" id="3">

<Name></Name>

<SystemName>/dev/disk0s4</SystemName>

<Size>104999157760</Size>

<FreeSize>-1</FreeSize>

<Index>4</Index>

<InUse>0</InUse>

<Type>216</Type>

<Logical>0</Logical>

<Active>0</Active>

<OsDistrInfo dyn_lists="">

<OsVersion>0</OsVersion>

<OsArchitecture>0</OsArchitecture>

<Major>0</Major>

<Minor>0</Minor>

<Patch>0</Patch>

</OsDistrInfo>

<OsInfo dyn_lists="">

<OsVersion>2063</OsVersion>

<OsArchitecture>2</OsArchitecture>

</OsInfo>

</Partition>

<Removable>0</Removable>

<External>0</External>

</HardDisk>

<HardDisk dyn_lists="Partition 4" id="1">

<Name>Hitachi HDS721010CLA332 (disk1)</Name>

<Size>1000204886016</Size>

<Uuid>/dev/disk1</Uuid>

<Type>7200</Type>

<LogicalSectorSize>512</LogicalSectorSize>

<Index>0</Index>

<Partition dyn_lists="Partition 0" id="0">

<Name></Name>

<SystemName>/dev/disk1s1</SystemName>

<Size>209715200</Size>

<FreeSize>-1</FreeSize>

<Index>1</Index>

<InUse>0</InUse>

<Type>239</Type>

<Logical>0</Logical>

<Active>0</Active>

<OsDistrInfo dyn_lists="">

<OsVersion>0</OsVersion>

<OsArchitecture>0</OsArchitecture>

<Major>0</Major>

<Minor>0</Minor>

<Patch>0</Patch>

</OsDistrInfo>

</Partition>

<Partition dyn_lists="Partition 0" id="1">

<Name></Name>

<SystemName>/dev/disk1s2</SystemName>

<Size>699924123648</Size>

<FreeSize>-1</FreeSize>

<Index>2</Index>

<InUse>0</InUse>

<Type>175</Type>

<Logical>0</Logical>

<Active>0</Active>

<OsDistrInfo dyn_lists="">

<OsVersion>0</OsVersion>

<OsArchitecture>0</OsArchitecture>

<Major>0</Major>

<Minor>0</Minor>

<Patch>0</Patch>

</OsDistrInfo>

</Partition>

<Partition dyn_lists="Partition 0" id="2">

<Name></Name>

<SystemName>/dev/disk1s3</SystemName>

<Size>650002432</Size>

<FreeSize>-1</FreeSize>

<Index>3</Index>

<InUse>0</InUse>

<Type>171</Type>

<Logical>0</Logical>

<Active>0</Active>

<OsDistrInfo dyn_lists="">

<OsVersion>1795</OsVersion>

<OsArchitecture>1</OsArchitecture>

<Major>10</Major>

<Minor>12</Minor>

<Patch>4</Patch>

</OsDistrInfo>

</Partition>

<Partition dyn_lists="Partition 0" id="3">

<Name></Name>

<SystemName>/dev/disk1s4</SystemName>

<Size>299286786048</Size>

<FreeSize>-1</FreeSize>

<Index>4</Index>

<InUse>0</InUse>

<Type>216</Type>

<Logical>0</Logical>

<Active>0</Active>

<OsDistrInfo dyn_lists="">

<OsVersion>0</OsVersion>

<OsArchitecture>0</OsArchitecture>

<Major>0</Major>

<Minor>0</Minor>

<Patch>0</Patch>

</OsDistrInfo>

<OsInfo dyn_lists="">

<OsVersion>255</OsVersion>

<OsArchitecture>0</OsArchitecture>

</OsInfo>

</Partition>

<Removable>0</Removable>

<External>0</External>

</HardDisk>

</HardDisks>

<SerialPorts dyn_lists="SerialPort 1">

<SerialPort id="0">

<Name>/dev/cu.Bluetooth-Incoming-Port</Name>

<Uuid>/dev/cu.Bluetooth-Incoming-Port</Uuid>

</SerialPort>

</SerialPorts>

<ParallelPorts dyn_lists="ParallelPort 0"/>

<NetworkAdapters dyn_lists="NetworkAdapter 5">

<NetworkAdapter dyn_lists="NetAddress DnsIPAddress SearchDomain" id="0">

<Name>Ethernet 1</Name>

<Uuid>en0</Uuid>

<index>0</index>

<Type>0</Type>

<Enabled>1</Enabled>

<MacAddress>70:CD:60:A9:74:90</MacAddress>

<NetAddress>fe80::c0d:d7ab:ab4c:27f%en0/ffff:ffff:ffff:ffff::</NetAddress>

<NetAddress>192.168.1.211/255.255.255.0</NetAddress>

<ConfigureWithDhcp>0</ConfigureWithDhcp>

<DefaultGateway></DefaultGateway>

<ConfigureWithDhcpIPv6>0</ConfigureWithDhcpIPv6>

<DefaultGatewayIPv6></DefaultGatewayIPv6>

<VLANTag>65535</VLANTag>

</NetworkAdapter>

<NetworkAdapter dyn_lists="NetAddress DnsIPAddress SearchDomain" id="1">

<Name>Ethernet 2</Name>

<Uuid>en1</Uuid>

<index>1</index>

<Type>0</Type>

<Enabled>1</Enabled>

<MacAddress>70:CD:60:A9:8C:38</MacAddress>

<ConfigureWithDhcp>0</ConfigureWithDhcp>

<DefaultGateway></DefaultGateway>

<ConfigureWithDhcpIPv6>0</ConfigureWithDhcpIPv6>

<DefaultGatewayIPv6></DefaultGatewayIPv6>

<VLANTag>65535</VLANTag>

</NetworkAdapter>

<NetworkAdapter dyn_lists="NetAddress DnsIPAddress SearchDomain" id="2">

<Name>802.11n NIC</Name>

<Uuid>en4</Uuid>

<index>2</index>

<Type>2</Type>

<Enabled>1</Enabled>

<MacAddress>60:E3:27:136:64</MacAddress>

<ConfigureWithDhcp>0</ConfigureWithDhcp>

<DefaultGateway></DefaultGateway>

<ConfigureWithDhcpIPv6>0</ConfigureWithDhcpIPv6>

<DefaultGatewayIPv6></DefaultGatewayIPv6>

<VLANTag>65535</VLANTag>

</NetworkAdapter>

<NetworkAdapter dyn_lists="NetAddress DnsIPAddress SearchDomain" id="3">

<Name>Wi-Fi</Name>

<Uuid>en2</Uuid>

<index>3</index>

<Type>2</Type>

<Enabled>1</Enabled>

<MacAddress>C8:BC:C8:F4:E1:9A</MacAddress>

<ConfigureWithDhcp>0</ConfigureWithDhcp>

<DefaultGateway></DefaultGateway>

<ConfigureWithDhcpIPv6>0</ConfigureWithDhcpIPv6>

<DefaultGatewayIPv6></DefaultGatewayIPv6>

<VLANTag>65535</VLANTag>

</NetworkAdapter>

<NetworkAdapter dyn_lists="NetAddress DnsIPAddress SearchDomain" id="4">

<Name>p2p0</Name>

<Uuid>p2p0</Uuid>

<index>4</index>

<Type>2</Type>

<Enabled>1</Enabled>

<MacAddress>0A:BC:C8:F4:E1:9A</MacAddress>

<ConfigureWithDhcp>0</ConfigureWithDhcp>

<DefaultGateway></DefaultGateway>

<ConfigureWithDhcpIPv6>0</ConfigureWithDhcpIPv6>

<DefaultGatewayIPv6></DefaultGatewayIPv6>

<VLANTag>65535</VLANTag>

</NetworkAdapter>

</NetworkAdapters>

<SoundDevices dyn_lists="">

<OutputDevices dyn_lists="OutputDevice 6">

<OutputDevice id="0">

<Name>Default</Name>

<Uuid>1|1|dda47b44f2614b04cbaa649ea54213d4e451709e</Uuid>

</OutputDevice>

<OutputDevice id="1">

<Name>Built-in Output</Name>

<Uuid>AppleHDAEngineOutput:1B,0,1,3:0_out</Uuid>

</OutputDevice>

<OutputDevice id="2">

<Name>Built-in Line Output</Name>

<Uuid>AppleHDAEngineOutput:1B,0,1,4:1_out</Uuid>

</OutputDevice>

<OutputDevice id="3">

<Name>Built-in Digital Output</Name>

<Uuid>AppleHDAEngineOutput:1B,0,1,5:2_out</Uuid>

</OutputDevice>

<OutputDevice id="4">

<Name>Logitech USB Headset</Name>

<Uuid>AppleUSBAudioEngine:Logitech:Logitech USB Headset:fd120000:2,1_out</Uuid>

</OutputDevice>

<OutputDevice id="5">

<Name>Mute</Name>

<Uuid>Null_out</Uuid>

</OutputDevice>

</OutputDevices>

<MixerDevices dyn_lists="MixerDevice 5">

<MixerDevice id="0">

<Name>Default</Name>

<Uuid>0|1|7a4342575153757fe359779b26641a7d8553d9a3</Uuid>

</MixerDevice>

<MixerDevice id="1">

<Name>Built-in Line Input</Name>

<Uuid>AppleHDAEngineInput:1B,0,1,1:4_in</Uuid>

</MixerDevice>

<MixerDevice id="2">

<Name>Built-in Digital Input</Name>

<Uuid>AppleHDAEngineInput:1B,0,1,2:5_in</Uuid>

</MixerDevice>

<MixerDevice id="3">

<Name>Logitech USB Headset</Name>

<Uuid>AppleUSBAudioEngine:Logitech:Logitech USB Headset:fd120000:2,1_in</Uuid>

</MixerDevice>

<MixerDevice id="4">

<Name>Mute</Name>

<Uuid>Null_in</Uuid>

</MixerDevice>

</MixerDevices>

</SoundDevices>

<UsbDevices dyn_lists="UsbDevice 5">

<UsbDevice dyn_lists="VmUuid" id="0">

<Name>Logitech USB Headset</Name>

<Uuid>fd120000|046d|0a0c|full|--|Empty</Uuid>

<DeviceState>0</DeviceState>

<UsbType>4</UsbType>

</UsbDevice>

<UsbDevice dyn_lists="VmUuid" id="1">

<Name>Dell USB Entry Keyboard</Name>

<Uuid>fd140000|413c|2107|low|KM|Empty</Uuid>

<DeviceState>0</DeviceState>

<UsbType>10</UsbType>

</UsbDevice>

<UsbDevice dyn_lists="VmUuid" id="2">

<Name>Microsoft® Nano Transceiver v2.0</Name>

<Uuid>fd130000|045e|0745|full|KM|Empty</Uuid>

<DeviceState>0</DeviceState>

<UsbType>11</UsbType>

</UsbDevice>

<UsbDevice dyn_lists="VmUuid" id="3">

<Name>ASI071MC-Cool</Name>

<Uuid>500000|03c3|071a|super|--|Empty</Uuid>

<DeviceState>0</DeviceState>

<UsbType>0</UsbType>

</UsbDevice>

<UsbDevice dyn_lists="VmUuid" id="4">

<Name>802.11n NIC</Name>

<Uuid>300000|2357|0101|high|--|123456</Uuid>

<DeviceState>0</DeviceState>

<UsbType>0</UsbType>

</UsbDevice>

</UsbDevices>

<Printers dyn_lists="Printer 1">

<Printer dyn_lists="" id="0">

<Name>Default printer</Name>

<Uuid>Default printer</Uuid>

<Default>0</Default>

</Printer>

</Printers>

<SharedCameras dyn_lists="SharedCamera 2">

<SharedCamera dyn_lists="" id="0">

<Name>CamTwist</Name>

<Uuid>CDC85FD0-E73A-4FC2-B3A8-EA237D6990E0</Uuid>

<Resolutions>320 x 240 </Resolutions>

</SharedCamera>

<SharedCamera dyn_lists="" id="1">

<Name>CamTwist (2VUY)</Name>

<Uuid>CDC85FD0-E73A-4FC2-B3A8-EA237D6990E1</Uuid>

<Resolutions>320 x 240 </Resolutions>

</SharedCamera>

</SharedCameras>

<Cpu dyn_lists="">

<Number>12</Number>

<Model>Intel(R) Xeon(R) CPU X5680 @ 3.33GHz</Model>

<Mode>1</Mode>

<Speed>3330</Speed>

<VtxEnabled>0</VtxEnabled>

<VtxMode>0</VtxMode>

<HvtNptAvail>0</HvtNptAvail>

<HvtUnrestrictedAvail>0</HvtUnrestrictedAvail>

<FEATURES>0</FEATURES>

<EXT_FEATURES>0</EXT_FEATURES>

<EXT_80000001_ECX>0</EXT_80000001_ECX>

<EXT_80000001_EDX>0</EXT_80000001_EDX>

<EXT_80000007_EDX>0</EXT_80000007_EDX>

<EXT_80000008_EAX>0</EXT_80000008_EAX>

<EXT_00000007_EBX>0</EXT_00000007_EBX>

<EXT_0000000D_EAX>0</EXT_0000000D_EAX>

<EXT_00000006_EAX>0</EXT_00000006_EAX>

<FEATURES_MASKING_CAP>0</FEATURES_MASKING_CAP>

<EXT_FEATURES_MASKING_CAP>0</EXT_FEATURES_MASKING_CAP>

<EXT_80000001_ECX_MASKING_CAP>0</EXT_80000001_ECX_MASKING_CAP>

<EXT_80000001_EDX_MASKING_CAP>0</EXT_80000001_EDX_MASKING_CAP>

<EXT_80000007_EDX_MASKING_CAP>0</EXT_80000007_EDX_MASKING_CAP>

<EXT_80000008_EAX_MASKING_CAP>0</EXT_80000008_EAX_MASKING_CAP>

<EXT_00000007_EBX_MASKING_CAP>0</EXT_00000007_EBX_MASKING_CAP>

<EXT_0000000D_EAX_MASKING_CAP>0</EXT_0000000D_EAX_MASKING_CAP>

<EXT_00000006_EAX_MASKING_CAP>0</EXT_00000006_EAX_MASKING_CAP>

</Cpu>

<OsVersion dyn_lists="">

<Type>0</Type>

<Major>10</Major>

<Minor>12</Minor>

<SubMinor>4</SubMinor>

<StringPresentation>Mac OS X 10.12.4(16E195)</StringPresentation>

<OsArchitecture>64</OsArchitecture>

<KernelArchitecture>64</KernelArchitecture>

<VzRunning>0</VzRunning>

</OsVersion>

<GenericPciDevices dyn_lists="GenericPciDevice 0"/>

<GenericScsiDevices dyn_lists="GenericScsiDevice 0"/>

<VtdInitializationCode>0</VtdInitializationCode>

</ParallelsHostInfo>

 

Hi Don3,
We suggest you to try launching Parallels Desktop directly from the Application folder and check.

 

Tried launching from Applications folder with the same results error 15380.

Root user is =0

 

Please, send us standalone problem report and post its id here. For this you need to execute this command in terminal:
/Applications/Parallels\ Desktop.app/Contents/MacOS/prlsrvctl problem-report --send --stand-alone
- the command execution will take some time. Id will be printed in the output.

 

id: 179403345

 

First, make sure you have valid, non-corrupted DMG image of Parallels Desktop 12.2.0. Then, please, run these commands in terminal and post output here:
sudo rm -f /Library/Preferences/Parallels/parallels-desktop.loc; echo $?
If output is a number zero - try to restart Parallels Desktop installation.

 

Would be great to see output of these command as well:
bash -c 'f() { ls -ledO $1; [ $1 = / ] && return; f $(dirname $1); }; f /Library/Preferences/Parallels'

 

Last login: Mon May 15 18:19:01 on ttys000

Mac-Pro:~ user$ bash -c 'f() { ls -ledO $1; [ $1 = / ] && return; f $(dirname $1); }; f /Library/Preferences/Parallels'

-r--r--r--@ 1 2152736 wheel - 0 Feb 7 2016 /Library/Preferences/Parallels

drwxr-xr-x 56 root wheel sunlnk 1904 May 15 18:21 /Library/Preferences

drwxr-xr-x+ 60 root wheel sunlnk 2040 May 15 18:19 /Library

0: group:everyone deny delete

drwxr-xr-x 31 root wheel - 1122 May 7 21:52 /

Mac-Pro:~ user$