How can I deactivate my Parallels Desktop 10 license

Discussion in 'General Questions' started by LeeP1, Mar 30, 2017.

  1. LeeP1

    LeeP1 Bit poster

    Messages:
    5
    How can I deactivate my Parallels Desktop 10 license? I am trying to move parallels to a new computer.

    The knowledgeable instructs me to 1) deactivate my license; 2) uninstall PD ... However, there are no instructions for deactivating my license for PD10 (only 11 and 12).

    Thanks
    Lee
     
  2. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    We have made changes to the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
     
  3. LeeP1

    LeeP1 Bit poster

    Messages:
    5
    Should I perform this Terminal command on the old mac or the new mac?
     
  4. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    If you cannot activate Parallels Desktop 10 on your new Mac then you have to use the terminal command on the new Mac.
     
  5. DarrenG1

    DarrenG1 Bit poster

    Messages:
    6
    Hi,
    Moved parallels desktop 10 to new mac, cannot activate - number of activations reached. can you reset please.
     
  6. Swati@Parallels

    Swati@Parallels

    Messages:
    334
    Hello DarrenG1, we have few changes in Parallels Desktop 10 license key. Please activate it now and keep us posted.
     
  7. mykec

    mykec Bit poster

    Messages:
    1
    Hi, moved to new computer too, please help deactivate my old computer, thanks!
     
  8. AJ@Parallels

    AJ@Parallels

    Messages:
    712
    Hello mykec, We have reset the Parallels Desktop license key. kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >.
     
  9. MirkoS1

    MirkoS1 Bit poster

    Messages:
    3
    Hi AJ!

    I have the same issue. I used the terminal command above, too. But that wasn't satisfying.
    Can you help me? I need this version, because I am still running El Capitan on my old Mac Pro. Therefore I used it on a MacBook.

    One question to the installations: Can I install AND use it on 2 devices? I donĀ“t really need this, but I want to know.

    Thank you in advance!

    Mirko
     
  10. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,258
    Hello @MirkoS1 , We have reset the Parallels Desktop license key. Kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >
     
  11. DanielleV

    DanielleV Bit poster

    Messages:
    2
    I need support to reset my Parallells Desktop v10 license so I can move it to my new Mac. Online instructions are only for newer versions and terminal command is useless. HELP!!!
     
  12. Hi DanielleV. We have reset the license. Please try to activate now.
     
  13. DanielleV

    DanielleV Bit poster

    Messages:
    2
    Thanks Sathiya, but still l getting the same message when I try to activate. says I am beyond activation limit. Is there any way to DEACTIVATE v10 on the old machine???
     
  14. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,122
    Hi, it has been deactivated. Please check your inbox for more info
     

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