Windows 10 build 15063 blue screen after installing Parallels Tools

Discussion in 'Installation and Configuration of Parallels Desktop' started by PedroH1, Mar 22, 2017.

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  1. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,113
    Hi @JohnK3000,
    Glad your issue has been resolved successfully. Please be informed that Parallels Desktop 12 Update 12.2 (41591) was released and the issue has been addressed. Please update Parallels Desktop to the latest build. Please note that Parallels Tools also needs to be updated (Actions > Update Parallels Tools).
     
    PaulChristopher@Parallels, Apr 6, 2017
    #21
  2. PedroH1

    PedroH1 Bit poster

    Messages:
    7
    I am still getting the BSOD. Suport ticket 170558764
     
    PedroH1, Apr 7, 2017
    #22
  3. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    We see that you are currently using Parallels Desktop 11 with Windows 10 Insider Build. We suggest you to use Windows 10 Stable build and check.
     
    Ajith1, Apr 8, 2017
    #23
  4. PedroH1

    PedroH1 Bit poster

    Messages:
    7
    When I use the latest stable build, it works fine. The problem is with the parallels tools. No update on this? What is gonna happen when Microsoft releases the final version of this 15063 build? Parallels is gonna stop working?
     
    PedroH1, Apr 9, 2017
    #24
  5. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    The Windows 10 Creators Update brings changes to the system video mode initialization. Parallels Desktop Engineering Team is currently working on a resolution of this issue and will release it soon. You can enable daily check for updates in Parallels Desktop preferences so you do not miss it. The new update version will be 11.2.3. You can refer this thread and with latest Parallels Desktop 12.2.0 update Windows 10 Creators Update is supported.
     
    Ajith1, Apr 9, 2017
    #25
    PedroH1 likes this.
  6. PedroH1

    PedroH1 Bit poster

    Messages:
    7
    Oh, Thanks for the support. I'll wait for it! ;)
     
    PedroH1, Apr 9, 2017
    #26
  7. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    You can reach us anytime for support or if you have any Parallels Desktop related questions.
     
    Ajith1, Apr 9, 2017
    #27
  8. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,121
    Hi @JohnK3000- we got your response to this forum thread as a forum admin alert.
    It looks like you responded to the forum notification by email instead of posting it back to the forum. To post messages to the forum thread, please do that on the forum directly.

    Here is a copy of your message:
    Thank you VERY much!!

    ************************************
    Thanks a lot for you reply!
     
    Maria@Parallels, Apr 9, 2017
    #28
  9. FadiT1

    FadiT1 Bit poster

    Messages:
    4
    Two things that helps:
    1- Roll back to previous version that works (from the start up screen and not from inside windows. I tried from inside windows and lost all previously installed apps, had to refresh with a uninstallation of all apps).
    2- Change the insider preview builds delivery to "fast" so that you get the latest build. Things are working well since I updated to build 16170.

    I've recently received a notification about a parallels update (11.2.3), I'm hesitant to update since now things are working...
    If anyone did update then please tell us its a safe parallels update :)
     
    FadiT1, Apr 11, 2017
    #29
  10. PedroH1

    PedroH1 Bit poster

    Messages:
    7
    SAFE! ahhahaha
    Just updated and it works fine. No more BSOD!
     
    PedroH1, Apr 12, 2017
    #30
  11. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    We are happy to hear that the issue is resolved. Feel free to reach us anytime for support.
     
    Ajith1, Apr 16, 2017
    #31
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