Hi, Parallels 12, Windows 7. Windows has frozen and I cant shut the VM down.

Discussion in 'Windows Virtual Machine' started by michaela7, Apr 6, 2017.

  1. michaela7

    michaela7 Bit poster

    Messages:
    2
    When I shut down Parallels the VM goes into standby. I can´t use Windows 7 now. Sorry about my bad english...
     
    michaela7, Apr 6, 2017
    #1
  2. kat

    kat Product Expert

    Messages:
    823
    Hi Michaela7
    Please try to reset your vm?
    Please also make sure Parallels tools are up to date by reinstalling them.
     
    kat, Apr 6, 2017
    #2
  3. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    If close the VM screen it will by default got to suspended state. You use Actions > Shutdown for shutting down the Windows. If Windows is frozen you can use Actions > Reset or Stop and launch the VM.
     
    Ajith1, Apr 8, 2017
    #3
  4. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    Ajith1, Apr 8, 2017
    #4
  5. michaela7

    michaela7 Bit poster

    Messages:
    2
    Hello Kat,
    Thanks a lot! The reset works!

    Best regards
     
    michaela7, Apr 8, 2017
    #5
  6. Karthik@Parallels

    Karthik@Parallels Member

    Messages:
    74
    Sounds good! reach out to us for further assistance with Parallels.
     
    Karthik@Parallels, Apr 8, 2017
    #6
  7. kat

    kat Product Expert

    Messages:
    823
    Hi Michaela7,

    Your welcome, I'm glad I could help.
    Kat
     
    kat, Apr 8, 2017
    #7

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