Macbook Pro camera not working when running Parallels

Dear Community,

I'm running Parallels for Mac 12 (last version) on a Mac OS Sierra (last beta 10.12.4 b6) Macbook Pro and is happening something extrange: If I work with facetime or skype or some app that needs the iSight camera before running Parallels, image from camera is received (green led from camera is on) and the apps are working as expected. Then, if I run Parallels, camera is not working anymore and the green led is off. On any Windows guest, if I try to use the camera, the camera is detected by is not working.

I need to reboot my computer to put camera to work again.

Thanks in advance for your time.

 

Hi, did you try to reinstall camera's drivers?
And Camera doesn't work on the Parallels side or on the Mac side when you start Parallels Desktop?

 

Hi Maria, thanks for reply.
I've recorded a short video to show the problem. It begins with my macbook pro restarted. You'll see that I can open facetime and video from the camera is on. Then, I close facetime, open Parallels and when started, I open facetime again. No video from the camera this time. I need to restart my computer in order to use the camera again.
https://www.dropbox.com/s/6ezpmfvjhtbcin5/Parallels_Camera_Problem_Demo.mp4?dl=0

 

me too..

please solve this problem...

cannot use camera~

 

@DavidMartiB @YoungheeB Please try steps from this article and see if it helps.

 

Hi Karthik, this article don't work for me. The main problem is not use or not of the camera with FaceTime, the main problem is the Macbook Pro camera doesn't work when Parallels for Mac is running, and I can't use it on a guest virtual machine.

Thanks for your help!

 

Please follow the steps as suggested below and keep us posted:
1. Reinstall Parallels tools
2. Check this article

 

Hi Swati,
I've reinstalled Parallels toos and iSight is not working inside my Windows 10 guest. I've uncheched the camera sharing option on guest configuration and guest don't find the camera, so none of the solution proposed are working.

Thanks for your help.

 

Today I've update to version 12.2.0 Build 41591 my Parallels for Mac and this issue is still not fixed.

 

this still a known issue, it has been with the development team for months.. you can't use your builtin mac camera in both mac OS and your guest operating system at the same time from what I have seen, its either one or the other. Parallels disables your builtin camera as soon as you launch it. this is also a parallels bug. I think I have found a way to my builtin camera to work without rebooting my MAC, if you are interested send me a private email and I willl explain in greater detail..

 

Is there ANY hope this will really be fixed???

 

Unless I am missing something, a work around that you have to do every time you want to use the camera (and you cannot use the camera with Parallels) is really not very useful.

 

I've just updated to Parallels 12.2.1 and this issue is still not fixed. I'm normally very patient but this is testing my limits.
Could we please have a delivery date on a permanent fix? The workaround is absolutely ridiculous.
http://kb.parallels.com/au/124015

 

Reset SMC on Mac - https://support.apple.com/en-us/ht201295

 

Having the same issue on my MacBook Pro (High Sierra). Before run Paralles Desktop 10, all my apps that use the camera works well. After run Parallels the camera doesn't work anymore in the apps (Skype, MSTeams, Photo Booth).
If I'm using the camera on an app like Skype and also start Paralles Desktop, the camera keeps working (light on). But when close skype the camera light keeping on, but if I try to use on skype again doesn't work.