Kernel Panic with Parallels 11 and 12

Discussion in 'General Questions' started by AndreasH2, Mar 12, 2017.

  1. AndreasH2

    AndreasH2 Bit poster

    Messages:
    3
    Parallels 12 used to work fine. Since this morning the program crashes macosx with a kernel panic. This is true for both Parallels 11 and 12.
    trying to create a problem report from terminal (prlsrvctl problem-report --send) causes the same kernel panic.
    I have tried the recommended steps listed on parallels knowledge base (repairing ACL permissions, new administrative account, reinstallation), and have had the same problem.
    I therefore attached the kernel panic report. As I rely on parallels for some programs this is a real problem. Any help would be appreciated.
    MacOsX: 10.12.3
    Model Name:MacBook Pro
    Model Identifier:MacBookPro11,5
    Processor Name:Intel Core i7
    Processor Speed:2.8 GHz
    Number of Processors:1
    Total Number of Cores:4
    L2 Cache (per Core):256 KB
    L3 Cache:6 MB
    Memory:16 GB
    Boot ROM Version:MBP114.0172.B13
    SMC Version (system):2.30f2

    ++++++++++++++++++++++++++++++++++++++++++++++++++++++
    Anonymous UUID: DELETED FOR SECURITY

    Sun Mar 12 13:01:50 2017

    *** Panic Report ***
    panic(cpu 2 caller 0xffffff8007dce41e): "corrupt so_rcv: sb_mb 0 sb_cc 1\n"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3789.41.3/bsd/kern/uipc_socket.c:3708
    Backtrace (CPU 2), Frame : Return Address
    0xffffff91fabc3cc0 : 0xffffff80078f210c
    0xffffff91fabc3d40 : 0xffffff8007dce41e
    0xffffff91fabc3e50 : 0xffffff8007d9fb1a
    0xffffff91fabc3ef0 : 0xffffff8007d9f883
    0xffffff91fabc3f50 : 0xffffff8007e273ea
    0xffffff91fabc3fb0 : 0xffffff80078a3f46

    BSD process name corresponding to current thread: prl_naptd

    Mac OS version:
    16D32

    Kernel version:
    Darwin Kernel Version 16.4.0: Thu Dec 22 22:53:21 PST 2016; root:xnu-3789.41.3~3/RELEASE_X86_64
    Kernel UUID: C67A8D03-DEAC-35B8-8F68-06FF7B687215
    Kernel slide: 0x0000000007600000
    Kernel text base: 0xffffff8007800000
    __HIB text base: 0xffffff8007700000
    System model name: MacBookPro11,5 (Mac-06F11F11946D27C5)

    System uptime in nanoseconds: 233649208776
    last loaded kext at 233288765268: com.parallels.kext.vnic 11.2.2 32651 (addr 0xffffff7f8beab000, size 32768)
    loaded kexts:
    com.parallels.kext.vnic 11.2.2 32651
    com.parallels.kext.netbridge 11.2.2 32651
    com.parallels.kext.hypervisor 11.2.2 32651
    com.parallels.kext.usbconnect 11.2.2 32651
    com.github.kbfuse.filesystems.kbfuse 3.5.5
    com.boxcryptor.BCFS.filesystems.bcfs 3.5.2
    org.virtualbox.kext.VBoxNetAdp 5.0.26
    org.virtualbox.kext.VBoxNetFlt 5.0.26
    org.virtualbox.kext.VBoxUSB 5.0.26
    org.virtualbox.kext.VBoxDrv 5.0.26
    com.citrix.driver.net6im 1.1.9
    com.deterministicnetworks.driver.dne 1.0.18
    com.deterministicnetworks.driver.dniregistry 1.0.7
    com.seagate.driver.PowSecLeafDriver_10_5 5.2.7
    com.seagate.driver.PowSecDriverCore 5.2.7
    com.apple.filesystems.smbfs 3.1.1
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 5.0.3f1
    com.apple.filesystems.exfat 1.4
    com.apple.driver.AudioAUUC 1.70
    com.apple.driver.ApplePlatformEnabler 2.7.0d0
    com.apple.driver.AGPM 110.23.14
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.driver.CoreStorageFsck 540.30.1
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AppleOSXWatchdog 1
    com.apple.driver.AppleHDAHardwareConfigDriver 278.56
    com.apple.driver.AppleHDA 278.56
    com.apple.driver.AppleGraphicsDevicePolicy 3.13.79
    com.apple.driver.pmtelemetry 1
    com.apple.iokit.IOUserEthernet 1.0.1
    com.apple.driver.AppleUpstreamUserClient 3.6.4
    com.apple.iokit.IOBluetoothSerialManager 5.0.3f1
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.kext.AMDFramebuffer 1.4.8
    com.apple.driver.AppleHV 1
    com.apple.AMDRadeonX4000 1.4.8
    com.apple.driver.AppleIntelHD5000Graphics 10.2.2
    com.apple.driver.AppleThunderboltIP 3.0.8
    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
    com.apple.driver.AppleFIVRDriver 4.1.0
    com.apple.driver.AppleLPC 3.1
    com.apple.driver.AppleBacklight 170.9.10
    com.apple.driver.AppleCameraInterface 5.57.0
    com.apple.driver.AppleMuxControl 3.13.79
    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
    com.apple.driver.AppleSMCLMU 208
    com.apple.kext.AMD7000Controller 1.4.8
    com.apple.driver.AppleIntelFramebufferAzul 10.2.2
    com.apple.driver.AppleMCCSControl 1.2.15
    com.apple.driver.AppleUSBStorageCoexistentDriver 404.30.1
    com.apple.driver.AppleUSBCardReader 404.30.1
    com.apple.driver.AppleTopCaseHIDEventDriver 104
    com.apple.driver.AppleUSBTopCaseDriver 104
    com.apple.iokit.IOBluetoothUSBDFU 5.0.3f1
    com.apple.iokit.IOAHCIBlockStorage 295.20.1
    com.apple.driver.AirPort.Brcm4360 1130.3.1a5
    com.apple.iokit.SCSITaskUserClient 394.30.2
    com.apple.driver.AppleFireWireStorage 404.30.1
    com.apple.driver.initioFWBridge 404.30.1
    com.apple.driver.IOFireWireSerialBusProtocolSansPhysicalUnit 404.30.1
    com.apple.driver.LSI_FW_500 404.30.1
    com.apple.driver.Oxford_Semi 404.30.1
    com.apple.driver.StorageLynx 404.30.1
    com.apple.driver.AppleFileSystemDriver 3.0.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
    com.apple.BootCache 40
    com.apple.filesystems.hfs.kext 366.30.3
    com.apple.driver.AppleAHCIPort 326
    com.apple.driver.AppleFWOHCI 5.5.5
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleACPIButtons 5.0
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 5.0
    com.apple.driver.AppleAPIC 1.7
    com.apple.nke.applicationfirewall 172
    com.apple.security.quarantine 3
    com.apple.security.TMSafetyNet 8
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 5.0.3f1
    com.apple.iokit.IOBluetoothHostControllerTransport 5.0.3f1
    com.apple.iokit.IOUSBUserClient 900.4.1
    com.apple.driver.CoreStorage 540.30.1
    com.apple.kext.triggers 1.0
    com.apple.driver.DspFuncLib 278.56
    com.apple.kext.OSvKernDSPLib 525
    com.apple.iokit.IOSerialFamily 11
    com.apple.iokit.IOBluetoothFamily 5.0.3f1
    com.apple.driver.AppleSSE 1.0
    com.apple.iokit.IOSurface 153.3
    com.apple.driver.IOPlatformPluginLegacy 1.0.0
    com.apple.iokit.IOFireWireIP 2.2.7
    com.apple.driver.AppleHDAController 278.56
    com.apple.iokit.IOHDAFamily 278.56
    com.apple.iokit.IOAudioFamily 205.12
    com.apple.vecLib.kext 1.2.0
    com.apple.driver.AppleSMBusPCI 1.0.14d1
    com.apple.driver.AppleThunderboltEDMSink 4.1.1
    com.apple.driver.AppleThunderboltDPOutAdapter 4.6.1
    com.apple.driver.AppleBacklightExpert 1.1.0
    com.apple.iokit.IONDRVSupport 513.1
    com.apple.driver.AppleGraphicsControl 3.13.79
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.driver.IOPlatformPluginFamily 6.0.0d8
    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
    com.apple.kext.AMDSupport 1.4.8
    com.apple.AppleGraphicsDeviceControl 3.13.79
    com.apple.iokit.IOAcceleratorFamily2 289.32
    com.apple.driver.AppleSMC 3.1.9
    com.apple.driver.AppleSMBusController 1.0.14d1
    com.apple.iokit.IOGraphicsFamily 513.1
    com.apple.iokit.IOUSBMassStorageClass 4.0.4
    com.apple.iokit.IOUSBMassStorageDriver 131.1.1
    com.apple.driver.usb.AppleUSBHub 1.1
    com.apple.driver.AppleHIDKeyboard 197
    com.apple.driver.AppleMultitouchDriver 368.7
    com.apple.driver.AppleInputDeviceSupport 76.4
    com.apple.driver.usb.IOUSBHostHIDDevice 1.1
    com.apple.driver.usb.cdc 5.0.0
    com.apple.driver.usb.networking 5.0.0
    com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1
    com.apple.driver.AppleXsanScheme 3
    com.apple.iokit.IO80211Family 1200.12.2
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.driver.corecapture 1.0.4
    com.apple.driver.AppleUSBMergeNub 900.4.1
    com.apple.driver.AppleIntelLpssGspi 3.0.60
    com.apple.driver.usb.AppleUSBXHCIPCI 1.1
    com.apple.driver.usb.AppleUSBXHCI 1.1
    com.apple.driver.AppleThunderboltDPInAdapter 4.6.1
    com.apple.driver.AppleThunderboltDPAdapterFamily 4.6.1
    com.apple.driver.AppleThunderboltPCIUpAdapter 2.1.1
    com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.1
    com.apple.iokit.IOSCSIBlockCommandsDevice 394.30.2
    com.apple.iokit.IOFireWireSerialBusProtocolTransport 2.5.1
    com.apple.iokit.IOSCSIArchitectureModelFamily 394.30.2
    com.apple.iokit.IOFireWireSBP2 4.2.7
    com.apple.filesystems.hfs.encodings.kext 1
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOAHCIFamily 288
    com.apple.iokit.IOFireWireFamily 4.6.5
    com.apple.driver.AppleThunderboltNHI 4.1.8
    com.apple.iokit.IOThunderboltFamily 6.3.3
    com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
    com.apple.iokit.IOUSBFamily 900.4.1
    com.apple.driver.AppleUSBHostMergeProperties 1.1
    com.apple.driver.AppleEFINVRAM 2.1
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.KernelRelayHost 1
    com.apple.iokit.IOUSBHostFamily 1.1
    com.apple.driver.AppleBusPowerController 1.0
    com.apple.driver.DiskImages 444.41.1
    com.apple.iokit.IOStorageFamily 2.1
    com.apple.iokit.IOReportFamily 31
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 5.0
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.Libm 1
    com.apple.kec.pthread 1
    com.apple.kec.corecrypto 1.0
     
  2. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,121
    Hi, please try to open Disk Utility, and try a Repair Disk permissions if you didn't. As I understand you only try ACL.
     
  3. AndreasH2

    AndreasH2 Bit poster

    Messages:
    3
    Thanks. Already did that before posting. Did not help.
     
  4. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,113
    Hi AndreasH2, please follow the steps suggested mentioned below:
    1. Delete Eltima software from your Mac.
    2. Restart Mac and check the issue.
    3. If Mac still crashes, please do the following:
    4. Open Terminal (Finder > Applications > Utilities > Terminal).
    5. Copy the following command in the Terminal and execute it:
    sudo /Library/Frameworks/EventUSB.framework/Support/uninstall
    Note: You will need to enter your Mac password. You won't see it. Just type and press Return\Enter.
    6. Restart Mac and check the issue.
     
  5. AndreasH2

    AndreasH2 Bit poster

    Messages:
    3
    Thanks. No Eltima software on the system. EventUSB.framework does not exist on the system.
     
  6. Elric

    Elric Parallels Team

    Messages:
    1,712

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