No longer able to access Mac files on Windows 10

I recently upgraded to 12.1.3. Since doing this I have lost access to all Mac files on the Windows VM. I am also not able to save any files, as there is no space available - it seems I have lost full access to the Macs hard drive. How can I fix this? I have tried reverting to an older version, and this made no difference

 

Hi, please try to reinstall Parallels Tools using this article and check.

 

Please keep us posted if it makes any difference.

 

Thanks for the reply. I have tried this and it made no difference. I am still receiving the same error message 'Windows cannot access //mac/home/desktop' etc when I try and access mac files

 

Please follow the steps as suggested in the article and let us know how it goes.

 

I've tried the steps as advised, and is still not working. I tried the basic and advanced steps, I could only see 'Desktop' in the terminal and not 'Desktop -> /Users/Parallels/Dropbox/Desktop/'

 

We suggest you try to reinstall Parallels Tools using this article and check.

 

I have just tried this, and it made no difference. What shall I try next?

 

To resolve the error "\\Home\Desktop" please follow the steps outlined: http://bit.ly/2deRGI6 & http://bit.ly/2cNqkNd and keep us posted the result.