My old key cannot be used to update the new one for parallel 12. Please help

Discussion in 'Installation and Configuration of Parallels Desktop' started by wincents, Dec 31, 2016.

  1. wincents

    wincents Bit poster

    Messages:
    1
    For some reason when I finished downloading parallel 12 and was asked to input the key, it also asked for the old key. Now that I have entered the old key, it says "The product key of a previous version of Parallels Desktop has been not accepted on the license server." Hence not allowing me to use the key I have bought, can someone please help me with this problem?
     

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    wincents, Dec 31, 2016
    #1
  2. Guna@Parallels

    Guna@Parallels Parallels Support

    Messages:
    416
    Hi @wincents
    We are looking into details with the concerned team & we will keep you posted.
     
    Guna@Parallels, Jan 1, 2017
    #2
  3. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,113
    Hi wincents, please provide the license key for Parallels Desktop 12 for Mac in the private message so that we will help!
     
    PaulChristopher@Parallels, Jan 1, 2017
    #3

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