Can't change the "When a new external device is detected:" setting

Discussion in 'Installation and Configuration of Parallels Desktop' started by RobertL11, Dec 4, 2016.

  1. RobertL11

    RobertL11 Junior Member

    Messages:
    11
    In Preference > Devices, I can't change the "When a new external device is detected:" setting. If I select "Connect it to my Mac", the setting change briefly and then switch back to "Ask me what to do".

    I can change other settings.
     
    RobertL11, Dec 4, 2016
    #1
  2. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,121
    Did you click on the "lock" icon after making any changes? If not-> please try to do it and let us know the results.
     
    Maria@Parallels, Dec 6, 2016
    #2
  3. RobertL11

    RobertL11 Junior Member

    Messages:
    11
    I tries it without success... I changed the "Download update automatically" setting and then lock/unlocked the settings. I also noticed that when I unlock the settings, the setting window disappear. In fact, it goes behind all open windows. Also, I can't change the Advance settings. They only change briefly.

    Thanks!
     
    RobertL11, Dec 6, 2016
    #3
  4. RobertL11

    RobertL11 Junior Member

    Messages:
    11
    After closing Parallels Desktop, I tried to delete all com.parallels plist from /Library/Preferences and the /Library/Preferences/Parallels directory. This didn't fixed the problem.
     
    RobertL11, Dec 6, 2016
    #4
  5. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,113
    Hi RobertL11, you can simply open Terminal application from Finder -> Applications -> Utilities and copy/paste there: sudo rm -rf /Library/Preferences/Parallels
    Restart Parallels Desktop application. It will create new default preferences lists and new .parallels-vm-directory file on the base of these lists.
     
    PaulChristopher@Parallels, Dec 7, 2016
    #5
  6. RobertL11

    RobertL11 Junior Member

    Messages:
    11
    Problem fixed!

    Thanks!
     
    RobertL11, Dec 7, 2016
    #6
  7. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,113
    Great! Feel free to reach out anytime. We are here to help!
     
    PaulChristopher@Parallels, Dec 7, 2016
    #7

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