Shift, tab and ctrl keys are not working in remote desktop from Win10 guest os after upgrade

Discussion in 'Windows Virtual Machine' started by ThomasV4, Nov 30, 2016.

  1. ThomasV4

    ThomasV4 Bit poster

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    1
    Shift, tab and ctrl keys are not working in remote desktop from Win10 guest os after upgrade to latest parallels version (and didn't work in the previous upgrades either...).
     
    ThomasV4, Nov 30, 2016
    #1
  2. Raj@Parallels

    Raj@Parallels Guest

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    Please follow the steps outlined: http://kb.parallels.com/123130 & keep us posted how it works.
     
    Raj@Parallels, Nov 30, 2016
    #2
  3. JohanA

    JohanA Bit poster

    Messages:
    2
    I have the same problem and I have tried everything I can think of.
    Have the same issue on all virtual machines and all remote desktops I have connected to. The solution in KB 123130 doesn't work for me.
    Any suggestions? It's so frustrating ;)
     
    JohanA, Jan 23, 2017
    #3
  4. Raj@Parallels

    Raj@Parallels Guest

    Messages:
    453
    Please try reinstalling Parallels Tools and keep us posted the result.
     
    Raj@Parallels, Jan 29, 2017
    #4
  5. JohanA

    JohanA Bit poster

    Messages:
    2
    I just got help from your excellent support team. Reinstalling the Paralells Tools was the solution!
     
    JohanA, Jan 29, 2017
    #5
  6. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,113
    Great! We also recommend reinstalling Parallels Tools when you are troubleshooting host-guest integration issues, such as Coherence, shared applications, shared folders, copy-and-pasting between your Mac and your virtual machine. We love having fans like you! Feel free to reach out anytime. We are here to help!
     
    PaulChristopher@Parallels, Jan 29, 2017
    #6

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