Since recent Windows 10 update no longer access to Mac Desktop

Discussion in 'Installation and Configuration of Parallels Desktop' started by RobertH16, Nov 14, 2016.

  1. RobertH16

    RobertH16 Bit poster

    Messages:
    4
    I'm running a Mac Air with oxOS 10.12 and Parallels 11. After Microsoft installed the last update to Windows 10 I no longer have access to the Mac Desktop or anything else on the Mac platform. Does anyone have any ideas on how to resolve this?
     
    RobertH16, Nov 14, 2016
    #1
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Hi RobertH16, please exit the full-screen mode by using the shortcut keys Ctrl+Cmnd+F and if it doesn't help, please reinstall Parallels Tools from Action->Reinstall Parallels Tools and let us know how it works.
     
    PaulChristopher@Parallels, Nov 22, 2016
    #2
  3. RobertH16

    RobertH16 Bit poster

    Messages:
    4
    I previously got an answer from Parallels which just involved reinstalling Parallel Tools. That worked. Thanks for the reply though
     
    RobertH16, Nov 23, 2016
    #3
  4. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    Glad to hear that! Feel free to reach us anytime.
     
    Ajith1, Nov 23, 2016
    #4

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