Problems with Update to 12.1

Discussion in 'Installation and Configuration of Parallels Desktop' started by EdK3, Nov 15, 2016.

  1. EdK3

    EdK3 Bit poster

    Messages:
    2
    I tried too upgrade to newest version (11-15-16) of Parallels 12.1 After it installed it tried to start up and load Parallels Tools, then froze up and crashed - multiple times.

    I had to go back to Time Machine Backup and Version 12.02

    I'm running an older Macbook Pro 17 (mid 2009) with 8Gb ram.

    Is anyone else having a similar problem?
     
    EdK3, Nov 15, 2016
    #1
  2. MarioR2

    MarioR2 Bit poster

    Messages:
    6
    yes ... same problem. my Mac is mid-2010 and I have 8GB of ram
     
    MarioR2, Nov 15, 2016
    #2
  3. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Hi Guys, please let us know what products are you using? Parallels Desktop Pro or Standard edition? Also share the screenshot of the error message so that we could help!
     
    PaulChristopher@Parallels, Nov 15, 2016
    #3
  4. EdK3

    EdK3 Bit poster

    Messages:
    2
    I upgraded to version 12.1.1 last night and it loaded properly. Seems to be working fine. THANKS!
     
    EdK3, Nov 18, 2016
    #4
  5. Guna@Parallels

    Guna@Parallels Parallels Support

    Messages:
    416
    Sounds great! Feel free to reach us for further assistance,we're here to help you.
     
    Guna@Parallels, Nov 18, 2016
    #5
  6. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,115
    Hey, please try to upgrade to the latest build of Parallels Desktop 12 and check the issue.
     
    Maria@Parallels, Nov 21, 2016
    #6
  7. JoshM5

    JoshM5 Bit poster

    Messages:
    1
    I am also seeing this issue. I updated to 12.1.1 and now parallels tools will not install. Keep getting error "There was a problem updating parallels tools." reboot

    Late 2013 MacBook Pro
     
    JoshM5, Nov 22, 2016
    #7
  8. MartinH6

    MartinH6 Bit poster

    Messages:
    1
    Got the exact same problem as JoshM5 when i tried upgrading to 12.1.1 this morning. After the first time I got the error, I could no longer trigger installation of PT from the menu in Mac OS X. Tried to follow a number of how-to's in the Knowledge Base to remove any remains of the failed installation and then trigger a manual installation. No success, the same error still occurs.

    I have a MacBook Pro Retina, Mid 2012, 8Gb RAM, 2,6 GHz Intel Core i7, running OS X 10.11.6.

    Kind regard, Martin
     
    MartinH6, Nov 22, 2016
    #8
  9. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Hi, file /Library/Parallels/Tools/prl-tools-win.tar.gz is missing or corrupted.
    Please reinstall Parallels Desktop. If this is the first Parallels Tools installation in this Virtual machine, check that /Library/Parallels/Tools/prl-tools-win.iso exists.
    If the file is in place, verify that it is connected to the virtual machine by going to the Devices menu > CD/DVD and connecting it to the virtual machine as described in this article. If this file is missing, please reinstall Parallels Desktop.
     
    PaulChristopher@Parallels, Nov 26, 2016
    #9
  10. KaterinaC

    KaterinaC Bit poster

    Messages:
    1
    Hi I'm having the same issue. I'm assuming the /Library/Parallels/Tools/prl-tools-win.tar.gz is on the Mac system rather than the windows? I've reinstalled parallels 10 times and I can't seem to be able to resolve the issue. Can you advice please. I don't even have a folder names
     

    Attached Files:

    KaterinaC, Nov 29, 2016
    #10

Share This Page