Version 12.1.0 (41489) permanent installation of Parallels Tools

Discussion in 'Installation and Configuration of Parallels Desktop' started by HeinzF1, Nov 14, 2016.

  1. HeinzF1

    HeinzF1 Bit poster

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    Hi, today I was asked to update Parallels Desktop 12 which also required an update of Parallels Tools. I use several Windows 7 virtual machines. As far as I tried all show the same behavior: after startup and login Parallels Tools are installed and at about 40% the system crashes. I tried both ways that are described in two articles concerning that behaviour, none worked. Windows 7 can be run in save mode which shows that the recurring installation of the Parallels Tools is for sure the cause. I have tried that several times with always the same results. Can anybody advice what to do next???
     
    HeinzF1, Nov 14, 2016
    #1
  2. Parallels User

    Parallels User Guest

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    Parallels User, Nov 15, 2016
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  3. MarioR2

    MarioR2 Bit poster

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    I have the same problem. It crashes after updating 3%. the problem is that I cannot seem to get into control panel in order to remove Parallel Tools ... it just crashes. any other suggestions? I am a first time parallels user ... and just purchased/downladed windows 10 home, although the issue doesn't seem to be with Windows.
     
    MarioR2, Nov 15, 2016
    #3
  4. xinnia

    xinnia Bit poster

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    same problem. It crashes at 51%.
     
    xinnia, Nov 16, 2016
    #4
  5. xinnia

    xinnia Bit poster

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    I check the log file: C:\Windows\Temp\parallels-setup.log, it says:
    INSTALLMESSAGE_ERROR: Failed to install driver prl_time
    how can I fix this?
     
    xinnia, Nov 16, 2016
    #5
  6. RexT

    RexT Bit poster

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    me too, it crashes at 69%.
     
    RexT, Nov 16, 2016
    #6
  7. Parallels User

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    Parallels User, Nov 17, 2016
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  8. Parallels User

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    Parallels User, Nov 17, 2016
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  9. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

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    Hello HeinZ1, please be informed that Parallels Desktop 12 Update 12.1.1 (41491) was released and the issue has been addressed. Please update Parallels Desktop to the latest build. Latest version always available here: www.parallels.com/directdownload/pd12 Please note that Parallels Tools also needs to be updated (Actions > Update Parallels Tools) and let us know how it works. Thanks!
     
    PaulChristopher@Parallels, Nov 18, 2016
    #9
  10. Parallels User

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    Parallels User, Nov 20, 2016
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  11. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

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    Dear VictorP1, it's working on our side without having an issue. You may try to uninstall Parallels Desktop completely and then reinstall Parallels Desktop and Tools to check if the issue persists.
     
    PaulChristopher@Parallels, Nov 26, 2016
    #11

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