Issues with startup and other items

I started having problems with starting up Parallels desktop about a month ago. I was running OS X El Capitan. The load would just hang with a the usual loading Parallels icon that shows it loading. Also had the Apple circle when I put my cursor over it. I have been a customer for a while and last year paid for the Desktop 10 for Mac Upgrade. When I was having this problem, I checked and the version was Ver 12.0. I was using Windows 7 and it seemed to work a little over a month ago. Also during this period, I tried to load a demo of Win 2012 R2 Server Demo using Boot Camp. One other point is that I did upgrade to the New OS Serra, and was wondering if this could have been the start of my problems. I continued to have no luck with the boot up process. Looked at my HD and did see that I might have had some corrupted sectors. I tired to fix them to the best of my ability. Thinking that maybe a clean install would work to at least fix the corrupte files, I did recently purchase the Mac Pro Upgrade (1 year), thinking that I might be able to fix the problem. During the install I would get the Checking for new Software box and it seemed to just hang. With no luck, from the mess that I started, I used time Machine to roll back the image to a state that I had saved before the problems begin which did fix the corrupted disk issues. I'm now back to OS X El Captain. I have had no luck still in getting Parallels to start. One of two problem reports that was sent was 126697462. I do not have the Number to the other one. Also I never got a confirmation email from Parallels regarding the purchase I made on 30 Oct, but it was charged to the CC for the Mac Pro Upgrade. Please help. I ran the steps is Article ID123128 and had no luck. I have not had a working copy of Parallels for more than a month now. V/R Bill

 

Hello @BillO ,
Please execute the below commands in Terminal to uninstall Parallels Desktop and then install Parallels Desktop 12 using this link.
cd ~/Desktop/
mkdir temp_parallels
cd temp_parallels/
curl -O http://kb.parallels.com/Attachments/kcs-35959/PDremove.zip
unzip PDremove.zip
cd PDremove.app/Contents/
sudo chmod 777 PDUninstaller.sh
sudo ./PDUninstaller.sh
cd ~/Desktop/
rm -rf ~/Desktop/temp_parallels/
sudo rm -rf /Library/Preferences/Parallels
rm -rf ~/Library/Parallels/
rm -rf ~/Library/Preferences/Parallels/
sudo su
rm /var/root/Library/Preferences/com.parallels.*

 

Hello aDinesh

I ran the script and then ran the install link and it hung up at checking SW. The installer in not responding per the activity monitor.

 

Please download the Parallels Desktop remover using this link and then install Parallels Desktop.