Logitech anywhere 2 mouse button not working in guest OS

Discussion in 'Windows Virtual Machine' started by EunsuY, Oct 16, 2016.

  1. EunsuY

    EunsuY Bit poster

    Messages:
    2
    I have used the Logitech anywhere MX mouse long time on windows 10 and ubuntu guest and all buttons works great as same as in the host OSX.
    Recently I bought a new model of anywhere MX series, Logitech anywhere MX 2 mouse.
    Although I finished all button setting on the Logitech Options Application, they didn't work on guest OS (windows and ubuntu).
    Only left/right clicks work. other buttons don't work.
    For example, if I map the fun1 button on the mouse to the 'Ctrl-W' key stroke, only 'W' key triggered on guest OS.
    Ctrl, Option, and Command keys are not triggered on guest OS.
    I'm using Parallels 11 and El Capitan.
    Thanks.
     
    ethomp likes this.
  2. Guna@Parallels

    Guna@Parallels Parallels Support

    Messages:
    416
    Hi @EunsuY
    1. Shut down the virtual machine.
    2. Open virtual machine configuration > Hardware tab > Mouse & Keyboard > Optimize for games
    3. Open Parallels Desktop Preferences and go to Shortcuts tab > OS X System Shortcuts. From Send OS X system shortcuts drop-down list chose Auto to pass shortcuts into the virtual machine only when it is in focus or Always to always pass shortcuts into the virtual machine.
     
  3. EunsuY

    EunsuY Bit poster

    Messages:
    2
    Hi, @Guna@Parallels
    I followed your instructions, but unfortunately, it's still not working.
    I already tried all the possible methods in the setting in Parallels.
    Nothing worked so far.
    Thanks
     
  4. Guna@Parallels

    Guna@Parallels Parallels Support

    Messages:
    416
    Please generate a Problem Report ID & post it here, we'll check & help you out.
     

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