Update from Parallels 9

Hi,
just purchsed Paralllels update to make parallels work after the MacOs Sierra update, and installing the update i found out I just own Parallels 9 - and the update i purchased and paid is only for 10 and above, what can we do here?

 

Please let us know the order reference, we'll check & help you out!

 

Parallels Desktop 12 for Mac Upgrade - #99346589

 

Please let us know whether can we process a refund for the purchase. Then you can purchase a full version of Parallels Desktop 12.

 

Please refund, i just purchased the full version.

 

We've processed the refund for the order #99346589. Refunds usually take 5-7 business days to appear in your account.

 

many thanks!

 

Just let us know if you have any additional questions.