Coherence problem after windows 10 upgrade

Hi,
There seems to be a problem with coherence mode as I cannot copy/paste or drag files from Mac to PC or vice versa, the coherence item is grayed out.
Here are the steps I took :

• Install windows 7 (continuity worked there)
• Authenticate
• Upgrade to windows 10
• Delete everything from windows 7 (install option)

From there I tried a couple of things to fix it (from this thread ) :

• Set up prl_cc.exe at startup (http://kb.parallels.com/118611)
• Delete folders from inside Applications (http://kb.parallels.com/118612)

Is there something else I should try ?
The software and start menu works well.

Would reinstalling windows 10 (as a clean intall, not an upgrade) be a good idea ?
Does the windows activation system remember my license on a virtual machine ?

Thanks

 

Hello Marc,
Please email us the Problem Report ID as per kb.parallels.com/9058 with the issue description to cs(at)parallels(.)com, so we can assist you accordingly.

 

Hi,
I face the same problem. Did you find a way to fix it?

 

Please re-install Parallels Tools through the virtual machine Mac menu: Actions> Install Parallels Tools & let us know how it goes

 

Hey Guna,
Affter reinstalling Parellels Tools Coherence works again perfectly.
Thanks
Carsten

 

Hi CarstenG1,
Glad to hear that ! Feel free to reach us anytime.