Mouse not working in Parallels 12...

Discussion in 'General Questions' started by Jona1, Oct 3, 2016.

  1. Jona1

    Jona1 Bit poster

    Messages:
    2
    I just upgraded to parallels 12 from 10. Then I upgraded from capitan to sierra. I can open parallels, and I can move my mouse, but I can't click. I need to open my accounting software and can't do anything. Do I need to also upgrade my windows? I'm running 8.1
    Any help is appreciated.
     
  2. Guna@Parallels

    Guna@Parallels Parallels Support

    Messages:
    416
    Hi @Jona1,
    Please try the below steps and let us know how it goes
    1.Make sure the virtual machine is in shut down state.
    2.Open virtual machine configuration.
    3.Switch to Hardware tab > Mouse & Keyboard > set Mouse to Optimize for games.
    4.In Hardware tab switch to Boot Order > extend Advanced settings > in Boot flags box paste the following flag:
    devices.usb.mouse=0
     
  3. Jona1

    Jona1 Bit poster

    Messages:
    2
    no it didn't work. the screen has windows open and the x is grey I cannot click on anything. I'm wondering if I downloaded the wrong parallels? Is there a different one for Canada? I realize now I'm on a US site with this.
     
  4. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,121
    Also please try to reinstall Parallels Tools as a probable solution.
    Let us know the results please.
     

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