no Licence Update from Desktop 11 to 12 ?

Discussion in 'General Questions' started by MichaelO7, Sep 10, 2016.

  1. MichaelO7

    MichaelO7 Bit poster

    Messages:
    3
    Hello Support,
    I've bought a Parallels Desktop 11 Licence (Full) in August and activitated it 2016/08/27. A few days later the Version 12 was available, I thought I will get an automatic Mail with an Upgrade Key to Version 12, but I've never received the Upgrade, why not ?

    Kind regards,
    Michael
     
  2. Guna@Parallels

    Guna@Parallels Parallels Support

    Messages:
    416
    Hi @MichaelO7
    I've sent you the activation key of Parallels Desktop 12 for Mac in private message.
    Download Parallels Desktop 12 for Mac and activate as outlined in this article
     

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