upgrade parallel 7 to 11

Hello,
I was hoping to upgrade my parallel desktop v7 to v11. I first purchased the upgrade license but soon found that the upgrade from 7 to 11 would not work. So I bought the full license for v.11. Would it be possible to get refund for my upgrade license purchase? I can provide my reference number for my order.

 

Please check your private message and reply us there with Cleverbridge reference number for the purchase.

 

As per your request, we processed a refund and you'll receive a confirmation email.
Please free to reach us for Parallels Support.

 

Hi.. I have the same issue with the mistaken license. My case if for Parallels 8 to 11. Appreciate if you can process my refund. I will purchase the new Parallels 11 license in a different transaction.

Thanks

 

Hello AnwarA1,

We will initiate the refund for your order, shortly you will be receiving a confirmation email.

Thanks,
Ajith M.

 

Hi, I also did the same mistake thinking Version 7 was upgradable, and paid for the upgrade only. Is it possible to get a invoice on the remaining up to a full version?

 

Hello ErikB,

We suggest you get the refund and purchase a full version. Please confirm us if you like to get a refund, but if you still wish to pay the difference please let us know.

Thanks,
Ajith M.

 

I would like to pay the difference please, and get the full version. If it is not too much work for you.
Thanks
Erik

 

Thanks for confirming your choice, we'll check and update you in the private message about that difference link.

 

Hey, we need more info, and we send our questions to you via the private message, please check and reply us.
Thanks.