Kernel Panic OSX 10.11.6

Discussion in 'Installation and Configuration of Parallels Desktop' started by FRANKC3, Jul 20, 2016.

  1. FRANKC3

    FRANKC3 Bit poster

    Messages:
    1
    I was able to use Parallels just fine this morning. I then changed the network adapter settings to "Shared Network", it was on Default Adapter. After that, Parallels completely crashed and so did OSX. Now every time I launch parallels, OSX crashes and restarts. Kernel Panic log below.

    PLEASE HELP!

    Wed Jul 20 11:48:07 2016

    *** Panic Report ***
    panic(cpu 6 caller 0xffffff80179de67b): "m_free: freeing an already freed mbuf"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.60.10/bsd/kern/uipc_mbuf.c:4372
    Backtrace (CPU 6), Frame : Return Address
    0xffffff83c003b560 : 0xffffff80174dab52
    0xffffff83c003b5e0 : 0xffffff80179de67b
    0xffffff83c003b680 : 0xffffff7f9ad1957d
    0xffffff83c003b6a0 : 0xffffff801775e275
    0xffffff83c003b7d0 : 0xffffff801783969c
    0xffffff83c003bb70 : 0xffffff801785f7ef
    0xffffff83c003bc90 : 0xffffff80179f026c
    0xffffff83c003be00 : 0xffffff8017a02f83
    0xffffff83c003bef0 : 0xffffff80179ff876
    0xffffff83c003bf60 : 0xffffff8017a28701
    0xffffff83c003bfb0 : 0xffffff80175ecd66
    Kernel Extensions in backtrace:
    com.parallels.kext.vnic(11.2)[2AA74EA7-2976-3E1C-8E94-6FD3FB460618]@0xffffff7f9ad18000->0xffffff7f9ad1ffff

    BSD process name corresponding to current thread: mDNSResponder

    Mac OS version:
    15G31

    Kernel version:
    Darwin Kernel Version 15.6.0: Thu Jun 23 18:25:34 PDT 2016; root:xnu-3248.60.10~1/RELEASE_X86_64
    Kernel UUID: B5AA8E3E-65B6-3D0E-867B-8DCCF81E536C
    Kernel slide: 0x0000000017200000
    Kernel text base: 0xffffff8017400000
    __HIB text base: 0xffffff8017300000
    System model name: iMac17,1 (Mac-B809C3757DA9BB8D)

    System uptime in nanoseconds: 68375742916
    last loaded kext at 68206039053: com.parallels.kext.vnic 11.2.0 32581 (addr 0xffffff7f9ad18000, size 32768)
    loaded kexts:
    com.parallels.kext.vnic 11.2.0 32581
    com.parallels.kext.netbridge 11.2.0 32581
    com.parallels.kext.hypervisor 11.2.0 32581
    com.parallels.kext.usbconnect 11.2.0 32581
    com.Cycling74.driver.Soundflower 2
    com.macxdvd.driver.goodSysAudioCapture 1
    com.citrix.driver.net6im 1.1.9
    com.deterministicnetworks.driver.dne 1.0.18
    com.deterministicnetworks.driver.dniregistry 1.0.7
    at.obdev.nke.LittleSnitch 4362
    com.apple.filesystems.autofs 3.0
    com.apple.filesystems.ntfs 3.13
    com.apple.driver.AudioAUUC 1.70
    com.apple.driver.pmtelemetry 1
    com.apple.iokit.IOUserEthernet 1.0.1
    com.apple.iokit.IOBluetoothSerialManager 4.4.6f1
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleUpstreamUserClient 3.6.1
    com.apple.driver.AppleGraphicsDevicePolicy 3.12.7
    com.apple.driver.AppleHV 1
    com.apple.driver.AGPM 110.22.0
    com.apple.driver.ApplePlatformEnabler 2.6.0d0
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.driver.AppleHDAHardwareConfigDriver 274.12
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.kext.AMDFramebuffer 1.4.2
    com.apple.driver.AppleIntelSKLGraphics 10.1.4
    com.apple.driver.AppleMuxControl 3.12.8
    com.apple.driver.AppleHDA 274.12
    com.apple.driver.AppleOSXWatchdog 1
    com.apple.driver.AppleMikeyDriver 274.12
    com.apple.AMDRadeonX4000 1.4.2
    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
    com.apple.driver.AppleBacklight 170.8.9
    com.apple.driver.AppleThunderboltIP 3.0.8
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.6f1
    com.apple.driver.AppleIntelPCHPMC 1.1
    com.apple.driver.AppleSMCLMU 208
    com.apple.kext.AMD9000Controller 1.4.2
    com.apple.driver.AppleIntelSKLGraphicsFramebuffer 10.1.4
    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
    com.apple.driver.AppleFIVRDriver 4.1.0
    com.apple.driver.AppleMCCSControl 1.2.13
    com.apple.iokit.IOBluetoothUSBDFU 4.4.6f1
    com.apple.driver.AppleFileSystemDriver 3.0.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
    com.apple.BootCache 38
    com.apple.iokit.IOAHCIBlockStorage 2.8.5
    com.apple.driver.AppleSDXC 1.7.0
    com.apple.iokit.AppleBCM5701Ethernet 10.2.0
    com.apple.driver.AirPort.Brcm4360 1040.1.1a6
    com.apple.driver.AppleAHCIPort 3.1.8
    com.apple.driver.AppleACPIButtons 4.0
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 4.0
    com.apple.driver.AppleAPIC 1.7
    com.apple.nke.applicationfirewall 163
    com.apple.security.quarantine 3
    com.apple.security.TMSafetyNet 8
    com.apple.kext.triggers 1.0
    com.apple.iokit.IOSerialFamily 11
    com.apple.driver.CoreCaptureResponder 1
    com.apple.iokit.IOSurface 108.2.3
    com.apple.driver.AppleGraphicsControl 3.12.8
    com.apple.driver.DspFuncLib 274.12
    com.apple.kext.OSvKernDSPLib 525
    com.apple.driver.IOPlatformPluginLegacy 1.0.0
    com.apple.driver.AppleBacklightExpert 1.1.0
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.6f1
    com.apple.iokit.IOBluetoothFamily 4.4.6f1
    com.apple.driver.AppleHDAController 274.12
    com.apple.iokit.IOHDAFamily 274.12
    com.apple.iokit.IOAudioFamily 204.4
    com.apple.vecLib.kext 1.2.0
    com.apple.driver.AppleSMBusPCI 1.0.14d1
    com.apple.kext.AMDSupport 1.4.2
    com.apple.AppleGraphicsDeviceControl 3.12.8
    com.apple.iokit.IOAcceleratorFamily2 205.11
    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.driver.IOPlatformPluginFamily 6.0.0d7
    com.apple.driver.AppleSMC 3.1.9
    com.apple.driver.AppleSMBusController 1.0.14d1
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.driver.AppleThunderboltEDMSink 4.1.1
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7
    com.apple.driver.AppleHIDKeyboard 181
    com.apple.driver.usb.AppleUSBHub 1.0.1
    com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1
    com.apple.driver.usb.cdc 5.0.0
    com.apple.driver.usb.networking 5.0.0
    com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1
    com.apple.driver.AppleThunderboltDPOutAdapter 4.1.3
    com.apple.driver.AppleThunderboltDPInAdapter 4.1.3
    com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3
    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
    com.apple.driver.AppleXsanScheme 3
    com.apple.driver.AppleThunderboltNHI 4.0.4
    com.apple.iokit.IOThunderboltFamily 6.0.2
    com.apple.iokit.IOEthernetAVBController 1.0.3b3
    com.apple.iokit.IO80211Family 1110.26
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.driver.corecapture 1.0.4
    com.apple.driver.AppleUSBMergeNub 900.4.1
    com.apple.iokit.IOAHCIFamily 2.8.1
    com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1
    com.apple.driver.usb.AppleUSBXHCI 1.0.1
    com.apple.iokit.IOUSBFamily 900.4.1
    com.apple.iokit.IOUSBHostFamily 1.0.1
    com.apple.driver.AppleUSBHostMergeProperties 1.0.1
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.DiskImages 417.4
    com.apple.iokit.IOStorageFamily 2.1
    com.apple.iokit.IOReportFamily 31
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 4.0
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.Libm 1
    com.apple.kec.pthread 1
    com.apple.kec.corecrypto 1.0
     
  2. Dhana@Parallels

    Dhana@Parallels Parallels Support

    Messages:
    186
    Hi FRANKC3,
    Please perform the below steps & check how it works.
    * Uninstall Parallels Desktop using PDremove.app : Refer this link
    * Open Disk utility from Mac application folder > Select your MacintoshHD on the left side of the window, select "First Aid" tab on the right side.
    * After this is complete, close Disk Utility and restart you Mac computer.
    * Reinstall latest version of Parallels Desktop : Refer this link
    If the issue still persist, kindly post us the problem report ID number, we will be happy to check it for you.
    Thanks,
    Dhana.
     
  3. PeterK8

    PeterK8 Bit poster

    Messages:
    1
    Same issue, your steps DO NOT WORK. And it is impossible to generate a problem ID since if I am connected to internet parrallels causes immediate kernal panic on start up logo with spinning thingy...any other suggestions?
     

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