Steelseries Stratus XL - Connection Issue

Discussion in 'Installation and Configuration of Parallels Desktop' started by Rob7, Jun 16, 2016.

  1. Rob7

    Rob7 Bit poster

    Messages:
    2
    I recently purchased a bluetooth enabled gamepad and although I can pair it just fine to my Mac, I can't get it to come up in Windows 7 which I have running on Parallels.
    Mac Specs:
    [​IMG]

    I am currently running Parallels Desktop 10 for Mac and I have the bluetooth devices shared in the configuration:

    [​IMG]

    But for some reason I can't get Windows 7 to detect the device . . . Any help on this would be truly appreciated.
     
    Rob7, Jun 16, 2016
    #1
  2. Arunn

    Arunn Parallels Support

    Messages:
    290
    Hi Rob7, follow the steps mentioned below:
    1. Uncheck 'Share Bluetooth devices with Windows' from Configure window.
    2. Reinstall Parallels Tools manually.
    3. Enable 'Share Bluetooth devices with Windows'.
    4. Check if the device is connected via Bluetooth to the Mac.
    5. In Windows, open Bluetooth settings > Bluetooth and turn it on.
    Search for devices and check how it works.
     
    Arunn, Jun 18, 2016
    #2
  3. Rob7

    Rob7 Bit poster

    Messages:
    2
    Arun, thanks for the reply. I'll try giving that a go.
     
    Rob7, Jun 18, 2016
    #3
  4. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    You are welcome, Rob7. You may also check out this article for more information about troubleshooting Bluetooth devices in Windows virtual machine.
     
    PaulChristopher@Parallels, Jun 18, 2016
    #4

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