broken conversion to PDF

Discussion in 'General Questions' started by Michael12345, Jun 13, 2016.

  1. Michael12345

    Michael12345 Junior Member

    Messages:
    14
    I got Parallels so I can run WordPerfect. I recently got a new Mac, so I had to "update" Parallels. Now parallels has started messing with my conversions to PDF. I tell WP to export to PDF. Everything seems to be going normally, then Parallels jumps in and interrupts the process with a message that says "converting postscript file" (why would it want to do that?), then it insists on trying to print it (at this point, I appear to be in the Mac print tool). I can then get it to print to PDF, but it is a nuisance since several extra steps are required and the file name and directory information are lost. So what used to be dead easy is now hard.

    I have had the export to PDF work fine since getting the upgrade. It waited to break until I was out of the tech support period.

    The problem does not appear to be with WordPerfect.

    How can I fix this?
     
  2. Guna@Parallels

    Guna@Parallels Parallels Support

    Messages:
    416
    Hi Michael12345,
    Please try the below steps and see if that helps
    1. Go to Virtual Machine configuration
    2. Hardware > Shared Printers > uncheck " Show page setup options before printing "
    Thanks,
    Guna
     
  3. Michael12345

    Michael12345 Junior Member

    Messages:
    14
    Thank you, Guna. That worked and it looks fine now.

    I did have some trouble actually following your instructions. Not your fault; without the configuration link you provided, I would have been lost. Parallels seems to have put real effort into making their interface opaque.
     
  4. Guna@Parallels

    Guna@Parallels Parallels Support

    Messages:
    416
    Hi Michael12345,
    Glad it worked! Feel free to reach us anytime. We are here to help you.
    Thanks,
    Guna
     
  5. Michael12345

    Michael12345 Junior Member

    Messages:
    14
    It is broken again. I get a message: "error initializing output device". Looks like it thinks the device is a printer. I checked to make sure that "share printers" is unchecked. So what can I do?
     

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