can not install parallels

Discussion in 'Installation and Configuration of Parallels Desktop' started by William4, Jun 11, 2016.

  1. William4

    William4 Bit poster

    Messages:
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    When I click on Parallels/Windows 10 icon, I get message "select driver ti install"?
     
    William4, Jun 11, 2016
    #1
  2. William4

    William4 Bit poster

    Messages:
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    See attached screen shot
     

    Attached Files:

    William4, Jun 11, 2016
    #2
  3. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Hi William4, it seems like the issue with the installation media/file, please try to download the .iso file from this link and then follow the steps suggested here.
     
    PaulChristopher@Parallels, Jun 11, 2016
    #3
  4. Archie1

    Archie1 Bit poster

    Messages:
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    getting the same error - "no device drivers were found. make sure that the installation media contains the correct drivers, and then click OK"

    tried following paul's link to re-download the .iso file but i don't see how to get a free/trial version there.

    seriously parallels.....this should be easy. i just want to run windows on my mac.
     
    Archie1, Jun 11, 2016
    #4
  5. Arunn

    Arunn Parallels Support

    Messages:
    290
    Hi Archie1, you can download and install Windows 10 test version by following the steps mentioned here.
     
    Arunn, Jun 12, 2016
    #5
  6. William4

    William4 Bit poster

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    Now I get Windows boot error "No boot device is available". I have download the Windows 10 iso.
    I think I need to uninstall parallels and start from the beginning but I don't know how.
     
    William4, Jun 12, 2016
    #6
  7. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Hi William4, please submit a Problem Report ID http://kb.parallels.com/9058 and provide us the ID number here, to investigate further on this issue.
     
    PaulChristopher@Parallels, Jun 12, 2016
    #7
  8. William4

    William4 Bit poster

    Messages:
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    Ok, I submitted a problem report with following number: ID 103854559
     
    William4, Jun 13, 2016
    #8
  9. Pradeep@Parallels

    Pradeep@Parallels Guest

    Hello William4,
    It looks like the trouble is with installing Windows 10. Please remove or delete the old Windows 10 installation and make a fresh installation by following the article and let us know if it makes any changes.
     
    Pradeep@Parallels, Jun 14, 2016
    #9
  10. LuizA1

    LuizA1 Bit poster

    Messages:
    2
    I am having the same problem as William4 (same screen he has sent). I've downloaded the ISO file from Microsoft and am trying to install Windows 10 for the first time.

    Which driver is missing?

    Thank you
     
    LuizA1, Oct 3, 2016
    #10
  11. Dinesh@Parallels

    Dinesh@Parallels Guest

    Messages:
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    Hello @LuizA1
    Did you purchase the academic version of Windows 10? The license which you've have purchased is for single language or multilingual? Did you try to "uncheck express installation" while creating the virtual machine and performed the installation process?
     
    Dinesh@Parallels, Oct 6, 2016
    #11

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