Unable to confirm the product license

I recently purchased a new Mac and am unable to activate my parallels license on the new Mac. I have signed out of the old one, removed the parallels app, and moved the VM file to the new machine. What else do I need to do to use my license on the new machine Thanks in advance for your help.

Steve

 

Hello SteveG5,
Kindly check your private messages and get back to us.

 

I have experienced a similar problem as I'm getting an error with my activation key. I have replaced the hard drive in my Mac and when I tried to use Parallels 11 it required activation. I got the following error: "Unable to confirm the product licence. You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product licence." But it's the same Mac that I'm trying to use it on, just with a new hard drive configuration. I have signed out of Parallels on the old drive.

Cheers Brian

 

Hello There
I have the same problem, I've updated to a new macbook pro, as my old macbook has finally died
Please can you help me.
Many Thanks.

 

Hello anyone from support on here? to help - please ... i need to do some work....

 

Hello CAB,
Please check your private message and reply.

 

Same issue here with Parallels 9

 

All sorted - thank you to the support team

 

Hi CAB,
Glad that your issue has been resolved. Feel free to reach us anytime !

Thanks,
Dhana

 

I have same problem, anyone can help?

 

Hello Justin-Barry,
I would be glad to help you. I have sent you a private message requesting for information please check and reply.

 

Hello Billy3,
I would be glad to help you. I have sent you a private message requesting for information please check and reply.